FOH/BOH Shift Leader - Customer-Focused

StaffedUp; Houston (TX); On-site; USD 16,000 - 23,000; Part time

Job summary

StaffedUp is seeking personnel to handle customers with courtesy and calm, resolving issues by considering each situation. The role includes managing both Front of House and Back of the House operations to ensure smooth service during peak hours.

Responsibilities cover greeting guests, timely food delivery, supporting FOH and BOH staff, and addressing complaints with empathy and decisive action.

Responsibilities

• Handle customers
• Be courteous and cordial to everyone
• Deal with customer problems and complaints
• Understand and make a decision based on each individual situation
• LISTEN to their problems and show concern
• Determine how to solve their problem—discounts, re-cook food, etc.
• Consistently walk the kitchen so you can catch a little problem BEFORE it develops into a BIG problem
• ALWAYS stay calm, responding in a concerned and sympathetic manner
• Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
• FOH: Deliver food to tables/curbside, walk-in guest in an extremely timely manner
• FOH: Pay attention to FOH-help them when needed
• FOH: Be respectful to employees - 'If you want respect, you have to give it'
• BOH: Watch ticket times and make sure cooks are not falling behind
• BOH: Be ready to jump in and help when cooks need it
• BOH: Control delivery times at peak times
• Assist GM: Run the floor during peak hours
• Assist GM: Handle customer complaints

Job description

StaffedUp is seeking personnel to handle customers with courtesy and calm, resolving issues by considering each situation. The role includes managing both Front of House and Back of the House operations to ensure smooth service during peak hours.

Responsibilities cover greeting guests, timely food delivery, supporting FOH and BOH staff, and addressing complaints with empathy and decisive action.