FOH Shift Lead: Elevate Service + PTO & IRA Match

ADP, Inc.; Aiken (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Health program access

Employer 401(k) with match

Job summary

ADP, Inc. is seeking a Front of House Shift Lead in Aiken, SC to assist the General Manager in leading and developing staff to ensure outstanding product quality and customer service, while helping build sales and control costs for each shift.

The role includes responding to guest concerns, performing cashier/food runner duties as needed, and maintaining smooth daily operations on the FOH floor. Strong customer service and teamwork are essential.

Qualifications

• Must be friendly and guest service oriented.
• Ability to communicate effectively.
• Ability to use a Point of Sale system.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.

Responsibilities

• Lead and develop team to deliver outstanding service.
• Model exemplary customer service and fast, accurate service.
• Address guest concerns and resolve issues.
• Walk the floor to identify and fix problems early.
• Coach and train FOH staff and monitor performance.
• Ensure opening/closing procedures are followed.
• Assist cashiers with orders, delivering food, and bussing tables.
• Answer phones and handle take-out orders.
• Communicate guest feedback to management.
• Ensure proper cash handling and deposits.

Skills

Friendly & guest service oriented

Effective communication

Team player

Fast-paced environment adaptability

Customer service mindset

Tools

Point of Sale system

Job description

ADP, Inc. is seeking a Front of House Shift Lead in Aiken, SC to assist the General Manager in leading and developing staff to ensure outstanding product quality and customer service, while helping build sales and control costs for each shift.

The role includes responding to guest concerns, performing cashier/food runner duties as needed, and maintaining smooth daily operations on the FOH floor. Strong customer service and teamwork are essential.