FOH Restaurant Leader: Guest Experience & Team Mentor

Pacific Catch, Inc.; San Mateo (CA); Vor Ort; USD 33.000 - 50.000; Vollzeit

Zusammenfassung

Pacific Catch, Inc. in California seeks an experienced Front of House Team Leader to mentor staff and deliver first-class hospitality to our guests.

This full-time, hourly position averages a 40-hour week with overtime and requires leading FOH operations, coaching team members, and ensuring fast, polite service.

The ideal candidate has 4+ years in full-service restaurant hospitality with 2+ years in management, plus experience with Toast POS, MS Office, and Google Apps.

Qualifikationen

• 4+ years of full-service restaurant hospitality experience, with 2 years in management.
• Proven track record of effectively training, mentoring, and managing hourly employees.
• Experience in high-volume restaurant environments within a chain is a plus.

Aufgaben

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Ensure fast, accurate service, with positive and polite guest interaction
• Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
• Conduct inventory and cash control procedures
• Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
• Handle guest complaints with professional and sincere attention
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties

Kenntnisse

Leadership

Mentoring

Guest service

Communication

Tools

Toast POS

MS Office

Google Apps

Jobbeschreibung

Pacific Catch, Inc. in California seeks an experienced Front of House Team Leader to mentor staff and deliver first-class hospitality to our guests.

This full-time, hourly position averages a 40-hour week with overtime and requires leading FOH operations, coaching team members, and ensuring fast, polite service.

The ideal candidate has 4+ years in full-service restaurant hospitality with 2+ years in management, plus experience with Toast POS, MS Office, and Google Apps.