FOH Ops Lead: Lead Guest Experience & Sales Growth

Chick-fil-A; Bradenton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Chick-fil-A Heritage Harbour is seeking a highly skilled FOH Ops Lead to drive front counter sales and ensure outstanding guest experiences in both the dining room and parking lot. You will lead front-of-house operations, mentor team members, and uphold the Chick-fil-A standard of service.

Join a loving, people-focused company that supports growth, leadership development, and community involvement. This full-time role offers opportunities to make a real impact in a fast-paced environment.

Qualifications

• Must be passionate about guest service and hospitality.
• Strong leadership and team coaching abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage front counter operations with enthusiasm and efficiency.
• Manage guest relations with a focus on guest satisfaction.
• Drive sales by providing exceptional guest service at the front counter.
• Conduct dining room check-ins to ensure a welcoming environment.
• Oversee parking lot check-ins to maintain smooth guest flow.

Skills

Guest service

Leadership

Communication

Job description

Chick-fil-A Heritage Harbour is seeking a highly skilled FOH Ops Lead to drive front counter sales and ensure outstanding guest experiences in both the dining room and parking lot. You will lead front-of-house operations, mentor team members, and uphold the Chick-fil-A standard of service.

Join a loving, people-focused company that supports growth, leadership development, and community involvement. This full-time role offers opportunities to make a real impact in a fast-paced environment.