FOH Operations Manager - Guest Experience

Electric Hospitality; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Employee Discounts

Referral Bonus Program

Medical, Dental, and Vision Plans

401(k) Retirement Plan

Supportive Work Environment

Job summary

Electric Hospitality is seeking an Operations Manager for Ladybird Grove & Mess Hall in Atlanta. This role involves overseeing front-of-house operations, ensuring exceptional service and guest satisfaction.

Key responsibilities include training staff, implementing policies, and managing budgets. The ideal candidate will possess strong leadership skills, effectively communicate with both customers and staff, and thrive in a fast-paced environment.

Qualifications

• Proven experience in a managerial role within the hospitality or restaurant industry.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.

Responsibilities

• Oversee all aspects of front-of-house operations, ensuring high standards of service and guest satisfaction.
• Delegate tasks to team members and provide follow-up to ensure accountability.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Collaborate with kitchen and management teams to ensure seamless communication.
• Assist in budgeting and financial management.

Skills

Guest experience

Leadership

Communication

Teamwork

Time management

Detail-oriented

Proficiency in POS systems

Proficiency in inventory management

Job description

Electric Hospitality is seeking an Operations Manager for Ladybird Grove & Mess Hall in Atlanta. This role involves overseeing front-of-house operations, ensuring exceptional service and guest satisfaction.

Key responsibilities include training staff, implementing policies, and managing budgets. The ideal candidate will possess strong leadership skills, effectively communicate with both customers and staff, and thrive in a fast-paced environment.