FOH Manager: Lead Guest Experience & Team Excellence

Big Woods Restaurants; Bloomington (IN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Employee meals & merchandise discounts

Cell phone stipend

PTO

Paid holidays

Holidays closed

Job summary

Big Woods Restaurant in Bloomington, IN is seeking an experienced Front of House Manager to lead daily restaurant operations and deliver an exceptional guest experience. This leadership role oversees front‑of‑house operations, team development, guest satisfaction, sales performance, labor management, and service standards.

The ideal candidate brings restaurant management and hospitality leadership experience, with strong staff development, bar knowledge, and a passion for delivering high‑quality

Qualifications

• Previous experience in restaurant management, hospitality management, food service management, or front‑of‑house operations leadership.
• Strong leadership, communication, coaching, and team‑building skills.
• Ability to manage multiple priorities in a fast‑paced restaurant environment.
• Experience using restaurant technology, POS systems, scheduling software, and reporting tools.
• Ability to work flexible schedules, including evenings, weekends, and select holidays.
• Must obtain or possess a valid Indiana Alcohol Serving Permit.

Responsibilities

• Lead and supervise all front‑of‑house restaurant operations to ensure exceptional service and guest satisfaction.
• Create a welcoming and positive dining experience by ensuring guests receive responsive, friendly, and professional service.
• Support food and beverage quality standards by ensuring consistency in preparation, presentation, and service.
• Step into operational roles as needed to maintain service excellence and efficient restaurant operations.
• Ensure restaurant cleanliness, organization, and facility appearance meet company and health department standards.
• Recruit, train, coach, and develop front‑of‑house team members to achieve operational and service goals.
• Foster a positive workplace culture focused on teamwork, accountability, employee engagement, and retention.
• Conduct employee performance evaluations and provide ongoing coaching and development opportunities.
• Make hiring, disciplinary, and termination decisions in accordance with company policies and General Manager guidance.
• Administer fair, timely, and consistent corrective action when necessary.
• Prepare reports, schedules, staffing plans, and operational documentation accurately and on time.

Skills

Restaurant management

Staff leadership

Guest service excellence

Tools

POS systems

Scheduling software

Reporting tools

Job description

Big Woods Restaurant in Bloomington, IN is seeking an experienced Front of House Manager to lead daily restaurant operations and deliver an exceptional guest experience. This leadership role oversees front‑of‑house operations, team development, guest satisfaction, sales performance, labor management, and service standards.

The ideal candidate brings restaurant management and hospitality leadership experience, with strong staff development, bar knowledge, and a passion for delivering high‑quality