FOH Manager

Sugarloaf Mountain Corporation; Michigan; On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading ski resort in Michigan as a Manager, responsible for supervising a dedicated team and ensuring exceptional guest experiences. This full-time, year-round position includes various unique perks such as free skiing for you and your family, dining discounts, and a supportive work environment focused on excellence in service.

Benefits

Free Golf Pass

Free Ski Pass

Discounts at Boyne Restaurants

Discounts on Spa Treatments

Free Water Park Passes

Tuition Reimbursement

Team Member Housing

Health Insurance

Access to AllyHealth Services

Qualifications

• ServSafe certification required.
• Must be at least 18 years old.
• High school diploma or GED required.

Responsibilities

• Supervise 8-12 team members and manage daily operations.
• Address guest complaints and ensure satisfaction.
• Train and onboard new team members.

Skills

Leadership

Problem Solving

Communication

Customer Service

Sanitary Food Handling

Education

High School Diploma or GED

ServSafe Certification

Tools

Point-of-Sale Software

Microsoft Word

Microsoft Excel

Job description

Overview

The Highlands at Harbor Springs is looking for a newManager to join our team! You will be responsible for supervising a great team plus addressing complaints, and training new team members, among other things. This is a full-time, year-round position with flexible scheduling, giving you plenty of time to enjoy the various perks that come with working for an amazing ski resort.

Some perks of working for The Highlands include:

A free Golf Pass and Ski Pass for both you and your family
A free downhill mountain bike park season pass for you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Tuition Reimbursement
Team Member Housing available on a first come first serve basis*

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Job Functions (including but not limited to):

• Assist the team in all functions
• Assist the manager with day-to-day operations of the dining area
• Welcome, greet and make guests feel comfortable and valued for the duration of their visit
• Accurately answer questions regarding the food and beverage products we offer, as well as how such products are prepared
• Practice safe/sanitary food handling procedures
• Assist fellow team members as situations arise and/or tables require clearing or resetting
• Exhibit sound and accurate judgment and problem-solving skills
• Keep storage areas up to par and adequately maintain rotation of products
• Ensure cleanliness of the restaurant, including service stations with maintaining a clean, neat, and well-organized work area.
• Take appropriate action on any complaint or problem to ensure guest satisfaction.
• Maintain awareness of accident prevention, safety, and fire prevention.
• Supervise 8-12 team members, assigning and directing work; appraising performance; rewarding and disciplining team members as well as addressing complaints and resolving problems.
• Train new team members.
• Additional responsibilities as assigned by your manager

Qualifications

Required Qualifications (knowledge, skills, certifications, education, etc):

• Supervisors must possess ServSafe certification or acquire it upon hire.
• Must be at least 18 years old
• Must have a high school diploma or GED

Preferred Qualifications (knowledge, skills, certifications, education, etc):

• Previous supervisory experience preferred
• Experience with point-of-sale software preferred
• Knowledge of Microsoft products such as Word and Excel preferred