FOH Breakfast Support - St. Bernard's

Solitude Mountain Ski Area LLC; United States; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Solitude season pass

Lift ticket discounts

Discounts on food, rentals, retail, &$

Comprehensive medical, dental, vision,

Generous 401(k) with company match

Employee Assistance Program

Job summary

Solitude Mountain Resort in Solitude Village is seeking a friendly Restaurant Host/Hostess for the seasonal, part-time position starting Nov. 26 through May 27. You will greet guests, manage reservations and seating, and help ensure a smooth dining flow with top-notch customer service.

The role requires excellent interpersonal skills, the ability to multitask during peak times, and a customer-focused approach. Prior hospitality experience and a high school diploma are preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and ability to remain composed during busy times.
• Customer-focused mindset and the ability to create a welcoming atmosphere.

Responsibilities

• Greet guests as they arrive with a friendly and welcoming demeanor.
• Escort guests to their assigned tables, considering reservations and requests.
• Manage waiting lists and inform guests about estimated wait times.
• Handle reservation inquiries, both over the phone and in person.

Skills

Interpersonal skills

Communication

Cash handling

Multitasking

Guest service

Education

High school diploma or equivalent

Job description

Seasonal
JOB TITLE: Restaurant Host/Hostess

DIVISION: Food & Beverage

REPORTS TO:

LOCATION: Solitude Village

CLASSIFICATION: Part-Time/Seasonal/ Hourly

POSITION: Starts Nov. 26’ through May 27’

The Restaurant Host/Hostess is the first point of contact for guests as they enter a restaurant, providing a warm welcome and creating a positive initial impression. They manage guest reservations, seating arrangements, and ensure a smooth flow of customers in the dining area. The host/hostess plays a critical role in enhancing the overall dining experience by delivering excellent customer service and maintaining an organized front-of-house environment.

SPECIFIC JOB REQUIREMENTS:

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and ability to remain composed during busy times.
• Customer-focused mindset and the ability to create a welcoming atmosphere.

• Proficiency in handling cash transactions and basic computer systems.
• Multitasking capability to manage reservations, seating, and guest inquiries simultaneously.
• Flexibility to work during peak hours, weekends, and holidays.
• Previous experience in a customer-facing role, preferably in the hospitality industry.
• High school diploma or equivalent; additional hospitality training is a plus.

JOB DUTIES AND RESPONSIBILITIES:

• Greet guests as they arrive with a friendly and welcoming demeanor.
• Escort guests to their assigned tables, taking into account reservations, group sizes, and special requests.
• Manage waiting lists and inform guests about estimated wait times.
• Handle reservation inquiries, both over the phone and in person.

• Maintain an accurate record of reservations, ensuring efficient use of available tables.
• Confirm reservations in advance and communicate any special requests to the kitchen and serving staff.
• Provide exceptional customer service by addressing guests' questions, concerns, and special requests.
• Offer menu suggestions, information about daily specials, and assist with dietary restrictions.
• Accommodate guest preferences and make appropriate seating arrangements.

• Act as a liaison between guests and the kitchen staff, servers, and management.
• Relay information about delays, changes in table availability, and special occasions to the appropriate teams.
• Optimize seating arrangements to ensure even distribution of guests and efficient table turnover.
• Maintain a keen awareness of the restaurant's layout and available tables to minimize wait times.
• Keep the entrance area and waiting area clean, tidy, and well-organized.

• Ensure menus are clean and available for guests as they arrive.
• Assist in managing the flow of customers to prevent overcrowding.
• Handle cash transactions for reservation deposits, if applicable, and manage any payment processing for waitlist guests.
• Inform guests about ongoing promotions, special events, and loyalty programs to enhance their dining experience.
• Manage difficult situations or customer complaints professionally and elevate issues to management as needed.

The Restaurant Host/Hostess is an essential part of the dining experience, responsible for setting the tone for guests' visits and ensuring they feel valued and well taken care of from the moment they arrive. Their exceptional customer service and organizational skills contribute significantly to the overall success of the restaurant.

EQUAL OPPORTUNITY EMPLOYMENT
Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race,religious creed, color, gender, gender identity, gender expression, nationalorigin,ancestry, citizenship, nationality, age, physical disability, mental disability, medicalcondition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state orfederal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [e-mail] .

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.