FOH Breakfast Support - St. Bernard's

Solitude Mountain Resort; Solitude (UT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Access to Alterra Mountain CompanyDest

Free Solitude season pass for you and-

Discounts on lift tickets

Discounts on food, rentals, retail, &L

Comprehensive medical, dental, vision,

Generous 401(k) with company match

Employee Assistance Program (EAP)

Job summary

Solitude Mountain Resort is seeking a Seasonal Part-Time Restaurant Host/Hostess in Solitude Village. You will greet guests, manage reservations, seat guests, and maintain a smooth front-of-house flow to enhance the dining experience.

The role requires excellent interpersonal skills, strong organization, and the ability to work during peak times, weekends, and holidays. Previous hospitality experience is preferred, with a HS diploma or equivalent.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and ability to remain composed during busy times.
• Customer-focused mindset and the ability to create a welcoming atmosphere.
• Proficiency in handling cash transactions and basic computer systems.
• Multitasking capability to manage reservations, seating, and guest inquiries simultaneously.
• Flexibility to work during peak hours, weekends, and holidays.
• Previous experience in a customer-facing role, preferably in the hospitality industry.
• High school diploma or equivalent; additional hospitality training is a plus.

Responsibilities

• Greet guests as they arrive with a friendly and welcoming demeanor.
• Escort guests to their assigned tables, considering reservations and group sizes.
• Manage waiting lists and inform guests about estimated wait times.
• Handle reservation inquiries over the phone and in person.
• Maintain accurate reservation records for efficient seating.
• Confirm reservations in advance and relay special requests to staff.
• Provide exceptional customer service by addressing questions and requests.
• Inform guests about daily specials and dietary considerations.
• Assist in managing flow of customers to prevent overcrowding.
• Handle reservation deposits and payments for waitlist guests.

Skills

Guest service

Cash handling

Reservations management

Multitasking

Teamwork

Positive attitude

Education

High school diploma or equivalent

Tools

POS systems

Job description

Seasonal
JOB TITLE: Restaurant Host/Hostess
DIVISION: Food & Beverage
Reports To
LOCATION: Solitude Village
CLASSIFICATION: Part-Time/Seasonal/ Hourly
POSITION: Starts Nov. 26' through May 27'
The Restaurant Host/Hostess is the first point of contact for guests as they enter a restaurant, providing a warm welcome and creating a positive initial impression. They manage guest reservations, seating arrangements, and ensure a smooth flow of customers in the dining area. The host/hostess plays a critical role in enhancing the overall dining experience by delivering excellent customer service and maintaining an organized front-of-house environment.

Specific Job Requirements

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and ability to remain composed during busy times.
• Customer-focused mindset and the ability to create a welcoming atmosphere.
• Proficiency in handling cash transactions and basic computer systems.
• Multitasking capability to manage reservations, seating, and guest inquiries simultaneously.
• Flexibility to work during peak hours, weekends, and holidays.
• Previous experience in a customer-facing role, preferably in the hospitality industry.
• High school diploma or equivalent; additional hospitality training is a plus.

Job Duties And Responsibilities

• Greet guests as they arrive with a friendly and welcoming demeanor.
• Escort guests to their assigned tables, taking into account reservations, group sizes, and special requests.
• Manage waiting lists and inform guests about estimated wait times.
• Handle reservation inquiries, both over the phone and in person.
• Maintain an accurate record of reservations, ensuring efficient use of available tables.
• Confirm reservations in advance and communicate any special requests to the kitchen and serving staff.
• Provide exceptional customer service by addressing guests' questions, concerns, and special requests.
• Offer menu suggestions, information about daily specials, and assist with dietary restrictions.
• Accommodate guest preferences and make appropriate seating arrangements.
• Act as a liaison between guests and the kitchen staff, servers, and management.
• Relay information about delays, changes in table availability, and special occasions to the appropriate teams.
• Optimize seating arrangements to ensure even distribution of guests and efficient table turnover.
• Maintain a keen awareness of the restaurant's layout and available tables to minimize wait times.
• Keep the entrance area and waiting area clean, tidy, and well-organized.
• Ensure menus are clean and available for guests as they arrive.
• Assist in managing the flow of customers to prevent overcrowding.
• Handle cash transactions for reservation deposits, if applicable, and manage any payment processing for waitlist guests.
• Inform guests about ongoing promotions, special events, and loyalty programs to enhance their dining experience.
• Manage difficult situations or customer complaints professionally and elevate issues to management as needed.

The Restaurant Host/Hostess is an essential part of the dining experience, responsible for setting the tone for guests' visits and ensuring they feel valued and well taken care of from the moment they arrive. Their exceptional customer service and organizational skills contribute significantly to the overall success of the restaurant.

EQUAL OPPORTUNITY EMPLOYMENT

Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [e-mail].

Perks Of Working Here

Work & Play in the Mountains

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.