Fiscal Management Services Customer Service Specialist

Abilities in Motion; Reading (Berks County); On-site; USD 36,000 - 52,000; Full time

Job summary

The FMS Customer Service Specialist at Abilities in Motion in Reading, PA handles incoming calls and emails, troubleshoots technical problems, and keeps accurate records in the FMS program.

This role requires fluency in English and Spanish, strong computer skills, and the ability to stay organized in a fast-paced environment while coordinating with internal staff.

Qualifications

• High school diploma or GED required; Associate or Bachelor's degree preferred.
• 1+ year working with individuals with disabilities or in human services.
• Strong computer skills and attention to detail.

Responsibilities

• Respond to day-to-day calls and department emails from all parties.
• Diagnose customer problems by providing troubleshooting and support to resolve issues.
• Provide reeducation to all parties on proper completion of mandated documentation (e.g., activity notes, timesheet submissions, training verifications).
• Document all interactions and update demographic information within the agency database within 24 hours.
• Coordinate with internal staff to ensure follow up on ongoing processes like new hire paperwork or timesheet/invoice processing.

Skills

Word

Excel

Web-based systems

Education

High school diploma or GED

Associate or bachelor's degree preferred

Job description

Position Summary:

The FMS Customer Service Specialist is responsible for responding promptly to questions, troubleshooting technical problems, and maintaining accurate records within the FMS Program. The FMS Customer Service Specialist will handle all general incoming calls and emails to the department, allowing the team to focus on their assigned roles and responsibilities.

Essential Functions (Primary Duties):

• Respond to all day-to-day phone calls and department emails by all parties.
• Diagnose customer problems by providing troubleshooting and support to resolve issues.
• Provide reeducation to all parties on proper completion of mandated documentation, including but not limited to activity notes, timesheet submissions, and training verifications.
• Document all interactions and updated demographic information within the agency database within 24 hours.
• Coordinate with internal FMS staff as needed to ensure follow up or status updates on ongoing processes such as new hire paperwork or timesheet/invoice processing.

Role Qualifications:

• Excellent computer skills with knowledge of Word, Excel, and web-based systems.
• Function as part of a team, working cooperatively with colleagues and supervisor.
• Excellent interpersonal skills.
• Ability to remain highly organized with acute attention to detail.
• Flexibility to adapt to a rapidly changing work environment.
• Ability to effectively identify issues and develop, recommend, and implement a solution.
• Must have reliable means of transportation.
• Must complete criminal history clearances – PA State Police Clearance and Child Abuse Clearance.
• Fluent in English and Spanish (verbal and written) required.
• Education: High school diploma or GED required. Associate or bachelor's degree preferred.
• Work Experience: Minimum of 1 year working with individuals with disabilities or in a human services or related field required.
• Personal Experience: Minimum of 2 years working with an individual with disabilities may be considered.