Flowers Tasting Room Host

Faust Wines; Healdsburg (CA); On-site; USD 39,950 - 45,460; Part time

Benefits offered by this job

Flexible scheduling

Employee perks

Job summary

Faust Wines in Healdsburg, CA is looking for a part-time Flowers Tasting Room Host to enhance the guest experience and promote wine sales. Candidates should have experience in hospitality and a strong knowledge of wines.

The position involves engaging with guests, sharing stories about the wines, and ensuring a memorable service aligns with the brand. Successful candidates will be organized, sociable, and adaptable, with a passion for wines.

Qualifications

• 2 to 5 years of hospitality experience with a background in customer service and wine education.
• Must be at least 21 years of age.
• Ability to lift heavy boxes (40-50 lbs).

Responsibilities

• Create a memorable guest experience sharing wine stories.
• Utilize strategic selling skills to boost sales and wine club memberships.
• Act as a wine ambassador, delivering wine knowledge to guests.

Skills

Customer service

Wine knowledge

Interpersonal skills

Sales skills

Hospitality focus

Education

High School diploma or equivalent

Tools

Point of Sales (POS) systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Flowers Tasting Room Host

Part-time Regular Healdsburg, CA, US

Salary Range: $29.00 To $33.00 Hourly

Flowers Visitor Center Host

Come join our Flowers Hospitality Team and be a part of an extraordinary estate and brand! We offer competitive hourly rates, commission structure and employee perks! We are currently filling Part-Time roles.

Summary

To provide an exceptional guest experience, delivering our story, sharing the journey and taste of the wine. To support the business operations and goals.

*The following reflects essential functions for this role but does not restrict the tasks that may be assigned.

• Brilliant story tellers; choreograph a memorable, quality guest experience that supports desired brand message
• Utilize strategic selling skills to encourage sales and wine club membership sign ups
• Acquire and share wine knowledge effectively and accurately to guests
• Create and maintain a customer-oriented environment focused on building customer relationships and loyalty
• Act as a wine ambassador on and off premise
• Exceptional interpersonal skills with the ability to communicate with clarity and consistency, both verbally and in writing; comfort speaking to varying group sizes
• Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, production and biodynamic and organic farming. Uses that knowledge to build rapport with customers and members
• Ability to work in a fast-paced environment, and at times, keep busy during slower periods
• Prioritize, multi-task varying customer needs
• Hospitality focused at events
• Flexibility in working weekends and Holidays is required
• Complete other assignments and special projects as assigned
• Uses both wine knowledge and service heart to effectively build rapport and relationships with customers and club members
• Professional, self-motivated, organized and efficient with the ability to multi-task in a fast paced, small team environment
• Passion, enthusiasm, focus, creativity and positive outlook
• Excellent customer service skills fast learner of new systems, logical and adaptable
• Goal oriented and sales driven
• Excellent verbal and written communication skills including listening skills; confident communicator
• Ability to effectively build relationships with co-workers
• Excellent organizational skills and the ability to follow through on projects
• Highly dependable; acute attention to detail
• Must be able to troubleshoot customer and employee problems and find scalable solutions
• Professional appearance, demeanor, and enthusiasm

Qualifications

• Two - five years of hospitality experience with a background in customer service, wine education, wine sales, hotel/concierge work and/or wine clubs/loyalty programs.
• Shift scheduling: work weekends, events (including evenings), and some holidays
• Ability to lift heavy boxes (40-50 lbs.)
• Position includes extensive sitting, standing, walking
• Proficiency in Point of Sales (POS) systems and basic computer skills preferred
• Must be at least 21 years of age
• High School diploma or equivalent
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies

Physical requirements

• Ability to lift 50 lbs. and occasionally lift 100 pounds.
• Ability to perform physically demanding tasks outdoors in changing weather conditions
• Ability to work a flexible schedule, including weekends, holidays and periodic overtime
• Able to stand for long periods of time
• Able to walk on flat and sloped terrain
• Must be able to easily walk 2 miles or more in unstable, uneven or wet conditions
• Requires the ability to sit bend, stoop, twist and walk over uneven surfaces for prolonged periods of time

Huneeus Wines LLC is an Equal Employment Opportunity and Affrimative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.