Flower Shop Representative

Forest Lawn; Glendale (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Forest Lawn is seeking Flower Shop Representatives to deliver exceptional customer service to client families and perform clerical duties, flower sales, and order processing in the shop. This on-site role requires handling orders, payments, and inventory, while maintaining daily cash and reports, and keeping the shop clean and organized.

You will work on-site, weekends and holidays, lift up to 60 lbs, and use Word and Excel.

Qualifications

• Previous experience in a customer service position.
• High school diploma/GED.
• Must have good oral and written communication skills.
• Type 35 wpm and be PC literate; basic knowledge of Word and Excel.
• Must be able to handle difficult situations with minimal supervision.
• Must be able to work weekends and holidays.
• Ability to lift 60 lbs.
• Must be able to work on-site.

Responsibilities

• Deliver flower presentations to client families and assist them in the proper selection in floral arrangements with availability.
• Maintain effective communication with client families. Solve and address customer concerns in a timely manner.
• Maintain correct balance of cash and timely submission of cash reports, following all cash handling procedures.
• Maintain professional vendor relationships. Order, verify, and receive inventory. Deliver client family orders by deadline.
• Receive and process phone, internet, and other orders accurately to meet customer expectations.
• Receive payments for contracts, add-ons, and store merchandise, from customers and provide receipts.
• Responsible for flower placement contracts received from client families.
• Be knowledgeable and perform office functions including, but not limited to, maintaining daily cash and inventory reports, work on HMIS and MA internal systems.
• Care for and maintain fresh flowers, plants, and bouquets.
• Clean and organize the refrigerator and storage areas.
• Deliver placement bouquets and service flowers to proper location as needed.
• Clean front shop (display area) daily.
• Maintain good communication with the public and other Forest Lawn employees.
• Drive and maintain a good driving record.
• Maintain a clean and safe working office/cashier’s area.
• Actively help client families in the Flower Shop and throughout the park.

Skills

Customer service

Communication skills

Typing 35 wpm

PC literacy

Education

High school diploma/GED

Tools

Word

Excel

Job description

• Base Pay $25.50 - $28.50 / Hour
• Job Category Funeral Services & Cemetery Operations, Retail, Hospitality & Customer Service
• Industry Customer Service, Retail Sales, Administrative & Clerical Support
• Employee Type Regular (NE) (FT)
• Required Degree High school
• Manage Others No

Flower Shop Representatives are responsible for providing exceptional customer service to client families. This position performs clerical work, provides customer service, and conducts the sale of flowers in the flower shop. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, Forest Lawn is the company for you.

What You'll Be Doing

• Deliver flower presentations to client families and assist them in the proper selection in floral arrangements with availability.
• Maintain effective communication with client families. Solve and address customer concerns in a timely manner .
• Maintain correct balance of cash and timely submission of cash reports, following all cash handling procedures.
• Maintain professional vendor relationships. Order, verify, and receive inventory. Deliver client family orders by deadline.
• Receive and process phone, internet, and other orders accurately to meet customer expectations.
• Receive payments for contracts , add-ons, and store merchandise, from customers and provide receipts.
• Responsible for flower placement contracts received from client families.
• Be knowledgeable and perform office functions including, but not limited to , maintaining daily cash and inventory reports , w ork on HMIS and MA internal systems.
• Care for and maintain fresh flowers, plants, and bouquets.
• Clean and organize the refrigerator and storage areas.
• D eliver placement bouquets and service flowers to proper location as needed .
• Clean front shop (display area) daily.
• Maintain good communication with the public and other Forest Lawn employees.
• Drive and maintain a good driving record.
• Maintain a clean and safe working office/cashier’s area .
• Actively help client families in the Flower S hop and throughout the park.

Requirements

• Previous experience in a customer service position.
• High school diploma/General education degree (GED).
• Must have good oral and written communication skills.
• Type 35 wpm and be PC literate; basic knowledge of Word and Excel.
• Must be able to handle difficult situations with minimal supervision.
• Must be able to work weekends and holidays.
• Ability to lift 60 lbs.
• Must be able to work on-site.

Preferred Qualifications

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Summary

Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.