Floral Retail Customer Experience Specialist

Harry & David; Cedar Rapids (IA); On-site; USD 18,000 - 28,000; Part time

Job summary

Flowerama in Cedar Rapids, IA is seeking friendly, reliable staff for day, evening, and weekend shifts in its florist and gift shop. The role emphasizes strong customer service, teamwork, and basic POS use. No floral design experience required, but helpful; ability to lift 40 lbs and stand long hours is needed.

Hours may extend during peak seasons and holidays. Pay is based on experience, with opportunities for internal advancement within the organization.

Qualifications

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral design experience helpful but not mandatory.
• Ability to work as part of a team while completing tasks in a timely manner.
• Typing ability (30 WPM).
• Point of Sales experience is a plus.
• Strong communications and strong interpersonal skills including verbal and written communication ability.
• Ability to lift 40lbs unassisted.
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally.

Skills

Telephone skills

Retail experience

Floral design

Typing 30 WPM

POS experience

Customer service

Interpersonal skills

Tools

Point of Sale system

Job description

Flowerama in Cedar Rapids, IA is seeking friendly, reliable staff for day, evening, and weekend shifts in its florist and gift shop. The role emphasizes strong customer service, teamwork, and basic POS use. No floral design experience required, but helpful; ability to lift 40 lbs and stand long hours is needed.

Hours may extend during peak seasons and holidays. Pay is based on experience, with opportunities for internal advancement within the organization.