FLORAL/LEAD CLERK

Kroger Mountain View Foods; Park Ridge (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated Floral/Lead Clerk to enhance customer experiences through exceptional service. In this role, you will create a welcoming environment, assist customers with product inquiries, and ensure the department meets quality and sanitation standards. You'll collaborate with the department manager to achieve sales goals and maintain inventory, all while promoting a culture of respect and integrity. If you're passionate about customer service and enjoy working in a dynamic retail environment, this opportunity is perfect for you.

Qualifications

• Ability to handle stressful situations and communicate effectively.
• Basic math knowledge is essential for inventory management.

Responsibilities

• Create a welcoming environment for customers and assist with inquiries.
• Monitor product quality and maintain sanitation standards.
• Control inventory and communicate with vendors.

Skills

Effective communication skills

Ability to handle stressful situations

Basic math knowledge

Education

High school diploma or equivalent

Job description

Join to apply for the FLORAL/LEAD CLERK role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Monitor and maintain sanitation to company standards and health department regulations.
• Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
• Merchandise and display products to increase sales.
• Implement price changes and monitor scan integrity.
• Monitor product quality and remove poor quality products.
• Control and monitor inventory throughout the department and maintain FTD records.
• Communicate with vendors, monitor and control inventory received.
• Implement all company programs as directed and communicate purpose, objectives, and procedures to team members.
• Review display planners and implement according to company guidelines.
• Prepare and hang signs as needed.
• Prepare for and perform inventory.
• Attend required classes and meetings.
• Review department statements and follow up on discrepancies.
• Communicate information to upper management and store personnel.
• Review department bulletins, follow through, and implement all company programs.
• Complete required forms.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities such as robbery, theft, or fraud.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Desired

• High school diploma or equivalent.
• Floral experience.
• Retail experience.
• Second language: speaking, reading, and/or writing.