Floral Designer & Customer Experience Specialist

Kroger; Lake Wood (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is seeking a Floral/Customer Service Associate to assist in designing and merchandising floral items, greeting customers, and processing orders. You will help with displays, packaging, and inventory while delivering friendly, professional service in a fast-paced store environment.

The role emphasizes adherence to safety, proper signage, and efficient operation of the cash register, with weekend and holiday flexibility as needed.

Qualifications

• Effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, bulletins.
• Ability to multi-task, set priorities, present information professionally.
• Personal initiative and follow-through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Skills for production, merchandising, and customer service related to sale of merchandise.
• Ability to safely use cleaning solutions and operate production equipment.

Responsibilities

• Assist and greet customers promptly and provide great service.
• Be prompt, tactful, calm, courteous, and professional in interactions.
• Help design and create floral arrangements and fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in locating and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies organized in designated areas.
• Keep floors clean, safe, and free from clutter.
• Maintain plants and prepare flower arrangements and balloons.
• Maintain signage and product rotation for freshness and space allocation.
• Adhere to company policies and safety laws.
• Operate cash register according to procedures.
• Maintain flexibility to work weekends and holidays.

Skills

Communication skills

Reading shelf tags

Multi-tasking

Teamwork

Production/merchandising

Customer service

Clean handling of tools

Tools

Cash register

Job description

Kroger is seeking a Floral/Customer Service Associate to assist in designing and merchandising floral items, greeting customers, and processing orders. You will help with displays, packaging, and inventory while delivering friendly, professional service in a fast-paced store environment.

The role emphasizes adherence to safety, proper signage, and efficient operation of the cash register, with weekend and holiday flexibility as needed.