Floral Designer: Creative Arrangements & Customer Service

The Kroger Co.; Caldwell (ID); On-site; USD 28,000 - 42,000; Full time

Job summary

The Kroger Co. is seeking a Floral Team member to design and merchandise floral items, greet customers, and fill orders in a fast-paced department. You will maintain neatness, assist customers in selecting items, and ensure accurate handling of Florist Transworld Delivery orders.

Ideal candidates have strong communication skills, enjoy customer service, and can manage stress while upholding company standards and safety. Weekend availability is required in this role.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Florist Transworld Delivery certification requires three years full-time retail design experience or six years part-time retail design experience. Floral Design School equals six months full-time retail design experience.
• Demonstrated aptitude for filling customer needs, and designing floral arrangements.
• Ability to make intelligent decisions quickly.
• Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers.

Responsibilities

• Design and create floral arrangements and/or other items to fill customer orders.
• Greet customers, offer assistance, take and fill orders.
• Package orders cheerfully, effectively, safely and efficiently.
• Keep the department area clean and free from clutter.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication skills

Teamwork

Stress management

Education

Florist Transworld Delivery certification

Job description

The Kroger Co. is seeking a Floral Team member to design and merchandise floral items, greet customers, and fill orders in a fast-paced department. You will maintain neatness, assist customers in selecting items, and ensure accurate handling of Florist Transworld Delivery orders.

Ideal candidates have strong communication skills, enjoy customer service, and can manage stress while upholding company standards and safety. Weekend availability is required in this role.