Floral Design & Customer Service Specialist

Kroger Family of Companies; Phoenix (AZ); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Kroger Family of Companies is seeking a floral clerk to assist customers, design arrangements, and merchandise the floral department. You will welcome guests, handle orders, and ensure shelves stay stocked and attractive.

The role requires strong communication, teamwork, and multitasking in a fast-paced store environment. Weekend and holiday availability is often needed, with safety and quality standards emphasized across all duties.

Qualifications

• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multitask, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fastpaced environment.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Responsabilités

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Keep floors, clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Connaissances

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Cash handling

Description du poste

Kroger Family of Companies is seeking a floral clerk to assist customers, design arrangements, and merchandise the floral department. You will welcome guests, handle orders, and ensure shelves stay stocked and attractive.

The role requires strong communication, teamwork, and multitasking in a fast-paced store environment. Weekend and holiday availability is often needed, with safety and quality standards emphasized across all duties.