Floral Design & Customer Service Associate

Hyvee.io; Iowa City (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee is seeking a Floral Clerk in Iowa City to help customers place orders, create beginner-level floral designs, and keep the department stocked and attractive. You will deliver warm, attentive service both in person and on the phone, ensuring order accuracy and confidentiality.

In this role you’ll assist with daily tasks, process deliveries, and provide friendly support to shoppers seeking the perfect bouquet or arrangement for any occasion. Training is provided.

Qualifications

• Less than high school diploma or equivalent experience accepted.
• Six months of similar or related work experience preferred; we'll provide all the training you need to succeed.
• You don't need extensive experience for this role; we'll provide the training you need to succeed.

Responsibilities

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items
• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Review floral products for freshness and anticipate daily product needs for the department
• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks

Skills

Customer service

Problem solving

Math skills

Communication

Confidentiality

Education

Less than high school diploma or equivalent experience accepted

Job description

Hy-Vee is seeking a Floral Clerk in Iowa City to help customers place orders, create beginner-level floral designs, and keep the department stocked and attractive. You will deliver warm, attentive service both in person and on the phone, ensuring order accuracy and confidentiality.

In this role you’ll assist with daily tasks, process deliveries, and provide friendly support to shoppers seeking the perfect bouquet or arrangement for any occasion. Training is provided.