Floral Dept Leader: Elevate Sales & Service

Kroger; Delta (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger is seeking a Floral Department Supervisor to lead the Floral team in Colorado. The role emphasizes delivering excellent customer service, maintaining product quality, and executing company policies in a fast-paced store environment.

Responsibilities include supervising staff, managing orders and merchandising, and ensuring compliance with safety and quality standards. Weekend availability is typically required.

Qualifications

• Strong customer service and conflict resolution skills.
• Ability to coach staff in pricing, merchandising and courtesy.
• Experience in floral operations and plant care preferred.

Responsibilities

• Develop customer relations by example and policy adherence.
• Direct receiving, storing, pricing and merchandising of floral products.
• Plan, organize, and control floral department activities.
• Supervise direct reports and conduct performance reviews.
• Handle customer complaints promptly and professionally.
• Ensure proper stock, rotation, and waste control.

Skills

Customer relations

Team supervision

Communication skills

Decision making

Stress management

Tools

Floral POS system

Job description

Kroger is seeking a Floral Department Supervisor to lead the Floral team in Colorado. The role emphasizes delivering excellent customer service, maintaining product quality, and executing company policies in a fast-paced store environment.

Responsibilities include supervising staff, managing orders and merchandising, and ensuring compliance with safety and quality standards. Weekend availability is typically required.