Floral Department Lead & Customer-First Coach

Kroger; Parker (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Tuition reimbursement

Job summary

Kroger in Parker, CO is seeking a Floral Department Leader to oversee daily operations, implement company policies, and model respect, integrity and safety while driving sales and service.

You will supervise and coach staff, manage orders and stock, price and merchandise floral products, handle customer issues, and report performance to the store manager. Weekend availability is required and you will keep the department clean and organized.

Qualifications

• Weekend and holiday availability required.
• Effective written and verbal communication skills.
• Ability to make quick, informed decisions.
• Strong experience with floral department operations.
• Proven supervisory experience in a retail setting.

Responsibilities

• Oversee floral department operations and policy adherence.
• Coach and train staff on pricing, stocking, and customer service.
• Receive, process, and produce florist delivery orders.
• Manage merchandising, stock levels, and waste control.
• Handle customer concerns and maintain a positive atmosphere.
• Plan and direct department activities and reporting.

Skills

Customer relations

Staff coaching

Conflict management

Decision making

Communication

Organizational skills

Stress management

Education

Floral experience

Supervisory skills

Tools

FTD system

Job description

Kroger in Parker, CO is seeking a Floral Department Leader to oversee daily operations, implement company policies, and model respect, integrity and safety while driving sales and service.

You will supervise and coach staff, manage orders and stock, price and merchandise floral products, handle customer issues, and report performance to the store manager. Weekend availability is required and you will keep the department clean and organized.