Floral Department Leader: Drive Growth & Customer Delight

Kroger; Montrose (CO); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Kroger in Montrose, CO is seeking a Floral Department Supervisor to lead daily operations, ensure product quality, and uphold the company's values of respect and integrity. You will manage pricing, stocking, merchandising, and customer service, while coaching staff and coordinating deliveries.

The role requires weekend/holiday availability, strong communication, and ability to handle stressful situations calmly.

Formación

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to calmly handle stressful situations and make a positive impression on associates and customers.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.

Responsabilidades

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, price marking, rotation, stocking, and customer courtesy.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

Conocimientos

Communication skills

Customer service

Stress management

Problem solving

FTD computer skills

Herramientas

FTD software

Descripción del empleo

Kroger in Montrose, CO is seeking a Floral Department Supervisor to lead daily operations, ensure product quality, and uphold the company's values of respect and integrity. You will manage pricing, stocking, merchandising, and customer service, while coaching staff and coordinating deliveries.

The role requires weekend/holiday availability, strong communication, and ability to handle stressful situations calmly.