FLORAL/DEPT LEADER

Kroger Family of Companies; Draper (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Family of Companies is seeking a Floral Department Manager to lead and support the Floral team in delivering exceptional customer service, managing deliveries, pricing, and stocking, and ensuring merchandise quality. The role emphasizes process improvements, adherence to company policies, and a strong safety culture.

The candidate will supervise staff, handle customer inquiries, and coordinate with store leadership to optimize day-to-day floral operations and store performance.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong FTD computer and organizational skills.
• Able to handle stressful situations calmly.
• Production, merchandising and customer service skills.
• Understanding of all key department operations.
• Knowledge of floral arrangement and plant care.
• Adept at communicating with staff, customers, and supervision.

Responsibilities

• Develop maximum customer relations by floral department personnel through example and policy implementation.
• Handle customer complaints.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, stock rotation, and productivity.
• Support a Customer 1st culture.
• Plan, organize, direct and control Floral Department activities.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and guard against waste.
• Maintain and submit required records and reports and use them effectively.
• Maintain clean and organized work areas.
• Analyze department and propose improvements to the store manager.
• Promote and implement company initiatives with positive leadership.
• Supervise direct reports and conduct performance reviews.
• Work cooperatively in high paced and sometimes stressful environments.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding information.
• Follow directions and seek assistance to resolve issues.
• Provide support with interactions involving minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Customer service

Communication

Decision making

Team supervision

Stress management

Tools

FTD computer

Job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.

• Be perceptive and handle customer complaints.

• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery

• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.

• Provide active support of our Customer 1st culture.

• Plan, organize, direct and control the activities of the Floral Department.

• Direct the receiving, storing, pricing, and merchandising of all floral products.

• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.

• Maintain and submit required records and reports and use them effectively.

• Maintain effective and good house cleaning in all areas

• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.

• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to work weekends and holidays.

• Effective written and verbal communication skills.

• Ability to make intelligent decisions quickly.

• Strong Florist Transworld Delivery computer and organizational skills.

• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

• Understanding of all key components of department operations.

• Working knowledge of floral arrangement and care of plants and cut flowers.

• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.

• Prior Floral experience.

• Supervisory skills.