FLORAL/DEPT LEADER

Kroger; Iowa (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger is seeking a Floral Department Supervisor to lead daily operations, ensure high standards of customer service, and implement company policies within the Floral department. You will guide staff, manage delivery orders, and drive profitability through effective merchandising and pricing practices.

Successful candidates will demonstrate strong communication, organizational skills, and the ability to work in a fast-paced retail environment while upholding Kroger's commitment to respect,

Qualifications

• Effective written and verbal communication skills.
• Strong organizational and planning abilities.
• Ability to handle stressful situations calmly and productively.
• Proven customer service and team leadership capabilities.

Responsibilities

• Implement company and division policies to maximize sales and profits in the Floral department.
• Model and demonstrate company values of respect, honesty, integrity, diversity, inclusion and safety.
• Develop customer relations by floral department personnel through friendly service and policy adherence.
• Handle customer complaints effectively and professionally; manage complaints per policy.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train staff on pricing, pricing accuracy, rotation, stocking, and customer service.

Skills

Communication skills

Organizational skills

Customer relations

Stress management

Tools

FTD computer

Job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.