FLORAL/DEPT LEADER

Kroger; Delta (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger is seeking a Floral Department Supervisor to lead the Floral team in Colorado. The role emphasizes delivering excellent customer service, maintaining product quality, and executing company policies in a fast-paced store environment.

Responsibilities include supervising staff, managing orders and merchandising, and ensuring compliance with safety and quality standards. Weekend availability is typically required.

Qualifications

• Strong customer service and conflict resolution skills.
• Ability to coach staff in pricing, merchandising and courtesy.
• Experience in floral operations and plant care preferred.

Responsibilities

• Develop customer relations by example and policy adherence.
• Direct receiving, storing, pricing and merchandising of floral products.
• Plan, organize, and control floral department activities.
• Supervise direct reports and conduct performance reviews.
• Handle customer complaints promptly and professionally.
• Ensure proper stock, rotation, and waste control.

Skills

Customer relations

Team supervision

Communication skills

Decision making

Stress management

Tools

Floral POS system

Job description

Job Description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.