Floral Department Leader: Elevate Customer Experience

Kroger; Monona (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Kroger is seeking a Floral Department Supervisor to implement company policies and lead a high-performing team in the Floral section. You will model core values and drive sales, accuracy in ordering, merchandising, and customer care.

The role requires managing receiving, pricing, and delivery orders, coaching staff, and maintaining records while upholding safety and cleanliness standards. Weekend and holiday work are expected.

Qualifications

• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

Responsibilities

• Develop maximum customer relations by floral department staff through personal example of friendliness and courtesy and implementation of all company policies.
• Handle customer complaints with tact and professionalism.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, price marking, rotation, stocking and customer service.
• Support a Customer 1st culture and company initiatives.
• Plan, organize, direct and control floral department activities.
• Direct receiving, storing, pricing, and merchandising of all floral products.
• Maintain stock and supplies and guard against waste and pilferage.
• Maintain records and reports and use them effectively.
• Ensure good house cleaning in all areas.
• Periodically analyze floral department operations and recommend changes to store manager.
• Provide positive direction to direct reports and conduct performance reviews.
• Handle high paced and stressful environments and resolve conflicts professionally.
• Act with honesty and integrity in handling information.
• Follow directions and seek help to resolve issues.
• Interact with minors, individuals with special needs, and older adults as needed.

Skills

Communication skills

Decision making

FTD software skills

Stress management

Conflict resolution

People skills

Job description

Kroger is seeking a Floral Department Supervisor to implement company policies and lead a high-performing team in the Floral section. You will model core values and drive sales, accuracy in ordering, merchandising, and customer care.

The role requires managing receiving, pricing, and delivery orders, coaching staff, and maintaining records while upholding safety and cleanliness standards. Weekend and holiday work are expected.