Floorplan Title Specialist

OPENLANE; Carmel (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

US medical/dental/vision benefits with

401K with company match

Paid time off

Maternity/Paternity leave (US)

Disability & Life Insurance

Tuition reimbursement

Job summary

OPENLANE is seeking a Detail-oriented Title Specialist to join the BacklotCars title team at our Carmel, Indiana headquarters. You will handle accurate and timely title processing for floorplan titles, with attention to detail and the ability to work independently in a fast-paced environment.

The ideal candidate will have vehicle title experience or related paperwork background, strong communication skills, and proficiency with Google Suite.

Qualifications

• 2+ years of documentation/paperwork experience in a corporate/office setting.
• Experience in data entry and repetitive tasks.
• Proven ability to multitask.
• Strong written and verbal communication.
• Basic knowledge of Google Suite.

Responsibilities

• Identify title issues and escalate to Title Issue team.
• Identify errors in Titles.
• Answer Slack inquiries related to floorplan and float titles.
• Ensure Floorplan titles issues are handled to completion or alerted to the relevant dept.
• Learn or apply knowledge of state laws and requirements when handling titles.
• Process vehicle titles from multiple states with accuracy.
• Scan titles into an electronic format.
• Create shipping labels, packages, seals, and send titles to buyers via FedEx.
• Return titles for voided sales to reduce turnaround times.

Skills

Detail-oriented

Independent worker

Communication skills

Data entry

Tools

Google Suite

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company

Building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company

Helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company

Accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Location: This role will be onsite at our Carmel, Indiana Headquarters Monday - Friday daily.

We're Looking For:

We are seeking a Title Specialist with experience in document processing and handling. You will be part of our dedicated BacklotCars (an OPENLANE brand) title team responsible for accurate and timely title processing for our Floorplan title processing department. In this role you will have the opportunity to use your office acumen and great attention to detail. The ideal candidate will have vehicle or similar title experience but it is not required.

You Are:

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive. You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with internal stakeholders and other Title teams and departments.

You Will:

Identify title issues and understand when to escape to the Title Issue team to troubleshoot and resolve.

Use critical thinking and have the ability to identify errors or inconsistencies in the Titles.

Answering slack inquiries related to customer concerns for floorplan and float titles.

Ensure that all Floorplan titles related issues are handled to completion, or the relevant dept/ person has been alerted to assist.

Learn or use your knowledge on state laws and requirements when handling titles.

Process vehicle titles from multiple states, meticulously checking for accuracy.

Scan titles into an electronic format.

Create shipping labels, packages, seals, and send titles to buyers via FedEx.

Return titles for voided sales to reduce turn-around times.

Must-Have's:

2+ years of experience in handling documentation or paperwork in a corporate or office environment.

Experience in data entry and other repetitive tasks.

Proven track record of handling multiple tasks and responsibilities.

Strong communication skills, both written and verbal.

Basic knowledge of Google suite applications.

Nice to Have’s:

Experience in processing automotive titles.

Experience working with Floorplan portals.

Experience in automotive-related admin or clerk roles.

Experience in sending titles to buying dealers/Floorplan companies.

Experience in processing liens, insurance or mortgage titles.

Current notary public license.