Flooring Specialist (Exempt)

Bougainvilleflooringsuperstore; Honolulu (HI); On-site; USD 48,000 - 100,000; Full time

Benefits offered by this job

Employee ownership

Medical and dental coverage

401(k) plan

Flexible spending accounts

Employee discounts

Job summary

Bougainville Flooring Super Store is looking for a Flooring Specialist in Honolulu. This role involves assisting clients in their flooring projects, managing orders, and maintaining showroom displays, ensuring customer satisfaction through excellent service. Applicants should have a high school diploma, experience in sales, and strong communication skills. The position offers a salary range of $48,000 - $100,000, along with comprehensive employee benefits and employee ownership opportunities.

Qualifications

• 1+ years of retail sales experience preferred.
• 2+ years of sales or customer-facing experience.
• Ability to write clear, professional communication.
• Competency in understanding and calculating figures.
• Valid driver’s license and a clean record.

Responsibilities

• Assist customers via the store’s “Up” system.
• Manage client orders from initiation to completion.
• Respond to customer inquiries and leads.
• Coordinate with internal departments for project execution.
• Maintain showroom displays and monitor stock levels.

Skills

Customer service skills

Communication skills

Sales skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Job description

Career Opportunities with Bougainville Flooring Super Store

A great place to work.

Get to Know Us

Careers at Bougainville Flooring Super Store

Bougainville Flooring Super Store is proudly locally owned and 100% employee-owned. When you join our team, you’re not just starting a job - you’re becoming an owner and helping grow a company that has been serving Hawai‘i with pride for decades.

We are looking for motivated, team-oriented individuals to share in the pride of ownership and join us in growing our company.

At Bougainville Flooring Super Store, we care deeply about our employee-owners — they are our greatest asset. That’s why we offer:

• Competitive compensation
• Incentive and bonus opportunities
• Employee ownership through automatic stock distribution
• Career growth and advancement opportunities
• A supportive, family-oriented culture
• A rich benefits package including paid leave, medical and dental coverage, 401(k) plan, flexible spending accounts, employee discounts, and more

Join us and be part of a team where ownership, teamwork, and aloha come together to build lasting careers and beautiful spaces.

Flooring Specialist

The Carpet Shoppe, Inc. (TCS), operating as Bougainville Flooring Super Store (BFSS), is seeking a Flooring Specialist who is passionate about delivering exceptional customer experiences and helping clients bring their home transformation dreams to life. You’ll guide clients through their flooring and home improvement journey—from their first visit to project completion—ensuring clarity, care, and confidence every step of the way. This is a client‑facing role that combines sales, project coordination, and cross‑departmental collaboration. You’ll leverage your communication skills, product knowledge, and CRM tools to provide personalized service and manage each client order with precision and enthusiasm.

Key Responsibilities

• Assist customers via the store’s “Up” system during assigned workdays
• Respond to customer inquiries and leads from various sources
• Actively prospect and network to generate new business opportunities and expand your client base
• Self‑manage a daily client outreach program focused on generating referrals and repeat business. Consistent participation is expected and contributes directly to sales success
• Manage client orders from initiation through completion, ensuring accuracy and timeliness
• Submit all required documentation and project details to internal departments
• Coordinate with Production, Operations, Purchasing, and Accounting to facilitate seamless execution of projects
• Maintain showroom displays and monitor stock levels
• Participate in sales meetings, product knowledge (PK) sessions, and complete required online training through the company’s C1 university
• Present PK sessions to team members and Sales Manager
• Maintain and utilize CRM software to track customer data, interactions, and sales follow‑ups

You’re a customer‑focused professional who thrives in a dynamic, team‑oriented environment. You communicate clearly, stay organized under pressure, and take pride in delivering exceptional service. With a strong eye for detail and a passion for helping others, you’re ready to guide clients through every step of their project with confidence and care. You embody Bougainville Flooring Super Store’s values and are excited to contribute to a positive and driven team environment. The role requires exceptional verbal and written communication skills, strong interpersonal and relationship‑building skills, a passion for forging people‑to‑people connections, and the ability to be creatively‑driven while being grounded in data and metrics.

Desired Qualifications

• Someone who builds trust and helps customers make confident decisions
• Calm under pressure and quick to find smart solutions
• Organized, goal‑driven, and dependable with your time
• A clear communicator who listens well and explains things simply
• A team player who values collaboration and feedback
• Professional, respectful, and aligned with company values
• Honest, reliable, and committed to doing the right thing

Education & Experience

• High school diploma or GED required. One year of retail or wholesale sales experience or a combination of education and experience is preferred.
• 2+ years of sales or customer‑facing experience
• Experience in flooring, home improvement, or construction a plus
• Ability to write clear, professional communication and confidently present information to managers, clients, customers, and the general public
• Competency in understanding and calculating figures, including discounts, and percentages
• Valid driver’s license, clean driving record, and reliable transportation
• Ability to lift and carry product samples up to 15lbs
• Availability to work Monday through Saturday, 8:00 AM – 5:00 PM, including some holidays as needed

Location

This is an in‑person position based on the island of Oahu (County of Honolulu), Hawaii. While we welcome applicants from all locations, candidates must be available to work on‑site in Oahu. This position may require travel offsite for events, meetings, and training.

Compensation and Benefits

This is a full‑time “at‑will” position working at least 40 hours per week.

The salary range for this role is $48,000 - $100,000, which is based on market data and the organization’s compensation philosophy. Our offer will be within the range as required by certain state laws and individual salary offers will depend on and may vary with location, relevant education, knowledge, skills, and experience. We also offer comprehensive employee benefits.