Flooring Service Technician

Nonn's; Wisconsin; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the design industry is seeking a Flooring Service Technician for a full-time role. This position involves assessing and repairing flooring jobs efficiently while ensuring excellent customer service. Candidates should have a High School Diploma and relevant experience in repairs or installation. The role requires travel to various locations and the ability to lift heavy items. Benefits include health insurance, paid holidays, and a 401(k) plan.

Benefits

Health, Life, and Disability Insurance

Paid Holidays and Time Off

401(k) with company match

Qualifications

• 2-3 years’ experience in repairs or installation; 5 years preferred.
• Ability to read and understand instructions and memos.
• Proficiency in basic math and unit conversions.

Responsibilities

• Travel to commercial and retail locations to complete repairs.
• Review repair orders and plan schedules efficiently.
• Provide excellent customer service during repairs.

Skills

Customer interaction skills

Problem-solving

Attention to detail

Communication

Education

High School Diploma or equivalent

Job description

Join to apply for the Flooring Service Technician role at Nonn's

Job Summary

The Flooring Service Technician is a full-time hourly, non-exempt position reporting to the Operations Manager or Service Manager. The role involves repairing or assessing flooring jobs efficiently and cost-effectively to maximize profitability while following company policies and procedures. The typical schedule is an 8-hour daytime shift, Monday to Friday. Service Technicians are expected to provide their own hand tools; specialty tools are supplied by the company (meters, test equipment).

Essential Duties and Responsibilities

• Travel to commercial and retail locations to complete repairs for damaged or broken items, including warranty repairs.
• Review repair orders daily and plan repair schedules efficiently based on routes and customer needs.
• Notify customers of repair schedules and follow-up on any changes.
• Provide excellent customer service during repairs.
• Coordinate with the manager for technical support or parts requests.
• Complete accurate reports after repairs, including time and work details.
• Lift or move items, including appliances, as needed.
• Assist with warehouse inventory to ensure parts availability.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Supervisory Responsibilities

This position does not include supervisory responsibilities.

Requirements

• High School Diploma or equivalent.
• Valid driver’s license and insurable driving record.
• 2-3 years’ experience in repairs or installation; 5 years preferred.
• Ability to read and understand instructions and memos.
• Proficiency in basic math and unit conversions.
• Customer interaction skills.
• Strong problem-solving, attention to detail, and communication skills.

Physical Demands and Work Environment

• Work involves travel to various locations, lifting 75-100 pounds, and working in confined spaces and different weather conditions.
• Use of standard office and warehouse equipment.
• Work in a warehouse environment, sometimes under tight deadlines.

Benefits

• Health, Life, and Disability Insurance
• Paid Holidays and Time Off
• 401(k) with company match

Equal Opportunity Employment

Artisan Design Group is committed to equal employment opportunity. For accommodations related to disabilities, contact [e-mail].

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Design