Flooring Project Coordinator - Paid Training & Vehicle

floor-coverings-international-careers; Muscatine (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training provided

Company vehicle provided for work App

Job summary

Floor Coverings International is hiring a Production Coordinator to oversee installation jobs from sale to completion, ensuring customer satisfaction and profitability across our shop-at-home model.

In this full-time role, you will meet with sales, order materials, schedule work, monitor progress, manage installers, and complete costing reports, while upholding our service standards and values. No experience required for training; a company vehicle is provided for work appointments.

Qualifications

• Leadership to manage installers and handle conflict appropriately.
• Ability to work independently without supervision.
• Maintain organization across multiple sites.
• Able to solve problems productively.
• Make reasonable decisions.
• Present a professional image.

Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Skills

Leadership

Independent work

Organization

Problem solving

Decision making

Professional image

Job description

Floor Coverings International is hiring a Production Coordinator to oversee installation jobs from sale to completion, ensuring customer satisfaction and profitability across our shop-at-home model.

In this full-time role, you will meet with sales, order materials, schedule work, monitor progress, manage installers, and complete costing reports, while upholding our service standards and values. No experience required for training; a company vehicle is provided for work appointments.