Flooring Installations Service Manager

Socket.dev; San Antonio (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Service Pros Installation Group is seeking a Service Manager to orchestrate the flooring installation process across assigned areas, leading the in-house team and ensuring customer satisfaction while coordinating with Lowe’s.

You will oversee daily operations of the Installation Coordinator Team, provide in-store support at Lowe’s focusing on sales and education, and participate in the Lowe’s Executive/VIP Program to strengthen partnerships.

Qualifications

• 1–2 years of customer service management experience.
• 3+ years of flooring experience preferred.
• Ability to collaborate in a team; strong problem-solving.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Customer service management

Team collaboration

Problem solving

Education

High School Diploma or GED

Job description

Service Pros Installation Group is seeking a Service Manager to orchestrate the flooring installation process across assigned areas, leading the in-house team and ensuring customer satisfaction while coordinating with Lowe’s.

You will oversee daily operations of the Installation Coordinator Team, provide in-store support at Lowe’s focusing on sales and education, and participate in the Lowe’s Executive/VIP Program to strengthen partnerships.