Service Manager - Flooring Installations & VIP Programs

Service Pros Installation Group, INC; San Antonio (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

The Service Manager at Service Pros Installation Group will orchestrate the flooring installation process for customers across the assigned areas, leading our in-house team and delivering outstanding service.

You will manage installation coordination, engage with Lowe’s programs, ensure high-quality work, and nurture customer relationships while coordinating warehouse functions and payments to sustain profitability.

Qualifications

• 1-2 years of customer service management experience.
• 3+ years of flooring experience preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities and professional conduct.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store Lowe’s support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Customer service management

Team collaboration

Problem solving

Professionalism

Education

High school diploma / GED

Tools

Forklift operation

Job description

The Service Manager at Service Pros Installation Group will orchestrate the flooring installation process for customers across the assigned areas, leading our in-house team and delivering outstanding service.

You will manage installation coordination, engage with Lowe’s programs, ensure high-quality work, and nurture customer relationships while coordinating warehouse functions and payments to sustain profitability.