Flooring Installations & Customer Success Lead

Service Pros Installation Group, INC; Verona (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Service Pros Installation Group, INC is seeking a Service Manager to orchestrate the flooring installation process across assigned areas. You will lead our in-house team and nurture relationships with Lowe’s to deliver outstanding customer satisfaction.

You will oversee installation coordination, ensure quality workmanship, and drive profitability while guiding installers and customers on installation and products.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service management experience.
• 3+ years of flooring experience preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities.
• Commitment to ethical conduct and professionalism.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Team collaboration

Problem solving

Ethical conduct

Education

High school diploma or GED

Tools

Forklift operation

Job description

Service Pros Installation Group, INC is seeking a Service Manager to orchestrate the flooring installation process across assigned areas. You will lead our in-house team and nurture relationships with Lowe’s to deliver outstanding customer satisfaction.

You will oversee installation coordination, ensure quality workmanship, and drive profitability while guiding installers and customers on installation and products.