Flooring Installations Operations Leader

International Executive Service Corps; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Incentive Plan

Professional development

Lots of perks

Job summary

Empire Today is seeking an Assistant Installation Manager to oversee installation projects and allocate contractor resources for in-home and B2B flooring installations. You will manage loadout, schedule, and subcontractor performance to meet customer expectations and sales contracts.

The role requires coordinating with customers, managers and installers, auditing materials, and driving continuous improvement on site. Excellent communication and bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License preferred.
• Fluent in English and Spanish preferred.
• Strong computer skills including Microsoft Office and order management software.
• Proficient in carpet and flooring installations.
• Knowledge of home improvement codes, permitting and licensing preferred.
• Experience with material take-offs, additions and estimating is a plus.
• Strong communication, negotiation, and problem-solving skills.
• Team player and supports subcontractor rapport.

Responsibilities

• Locate, evaluate and on-board independent installer talent to meet customer demand for carpet and hard surface skills.
• Liaise between managers, customers and employees.
• Regularly evaluate customer satisfaction of subcontractors’ installation work and allocate opportunities accordingly.
• Foster relationships with installation contractors and emphasize feedback, coaching, and continuous improvement.
• Audit projects to ensure materials match the sales contract.
• Direct subcontractor allocation based on licensure, qualifications, and geography.
• Attend pre-loadout meeting and report status and opportunities.
• Ensure timely loadout of subcontractors through process management.
• Collaborate with customers, installers, customer service and management to resolve installation complaints.
• Manage loadout operations with a target of fifteen minutes per installer subcontractor.
• Attend post-loadout meeting to report status and resolve issues with other departments.
• Engage with contractors at job sites to resolve customer issues and address change orders.
• Approve/decline subcontractor change orders; manage scope and payment adjustments.
• Conduct weekly site visits to assess qualifications and opportunities.
• Coach subcontractors to meet delivery expectations.
• Set/adjust installer labor pay for scope changes on-site.
• Handle subcontractor complaints promptly.
• Oversee material flow and inventory accounting in Empire systems.
• Ensure safety and security of staff and property during loadout.
• Monitor policy and safety compliance during loadout.
• Assist with other market initiatives as directed by GM.
• Perform other duties as assigned.

Skills

Bilingual fluency English/Spanish

Microsoft Office proficiency

Carpet & flooring installation basics

Negotiation & problem-solving

Team player/rapport with subs

Education

High School Diploma or equivalent

Tools

Order management software

Microsoft Excel/Office

Job description

Empire Today is seeking an Assistant Installation Manager to oversee installation projects and allocate contractor resources for in-home and B2B flooring installations. You will manage loadout, schedule, and subcontractor performance to meet customer expectations and sales contracts.

The role requires coordinating with customers, managers and installers, auditing materials, and driving continuous improvement on site. Excellent communication and bilingual skills are a plus.