Assistant Installation Manager

International Executive Service Corps; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Incentive Plan

Professional development

Lots of perks

Job summary

Empire Today is seeking an Assistant Installation Manager to oversee installation projects and allocate contractor resources for in-home and B2B flooring installations. You will manage loadout, schedule, and subcontractor performance to meet customer expectations and sales contracts.

The role requires coordinating with customers, managers and installers, auditing materials, and driving continuous improvement on site. Excellent communication and bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License preferred.
• Fluent in English and Spanish preferred.
• Strong computer skills including Microsoft Office and order management software.
• Proficient in carpet and flooring installations.
• Knowledge of home improvement codes, permitting and licensing preferred.
• Experience with material take-offs, additions and estimating is a plus.
• Strong communication, negotiation, and problem-solving skills.
• Team player and supports subcontractor rapport.

Responsibilities

• Locate, evaluate and on-board independent installer talent to meet customer demand for carpet and hard surface skills.
• Liaise between managers, customers and employees.
• Regularly evaluate customer satisfaction of subcontractors’ installation work and allocate opportunities accordingly.
• Foster relationships with installation contractors and emphasize feedback, coaching, and continuous improvement.
• Audit projects to ensure materials match the sales contract.
• Direct subcontractor allocation based on licensure, qualifications, and geography.
• Attend pre-loadout meeting and report status and opportunities.
• Ensure timely loadout of subcontractors through process management.
• Collaborate with customers, installers, customer service and management to resolve installation complaints.
• Manage loadout operations with a target of fifteen minutes per installer subcontractor.
• Attend post-loadout meeting to report status and resolve issues with other departments.
• Engage with contractors at job sites to resolve customer issues and address change orders.
• Approve/decline subcontractor change orders; manage scope and payment adjustments.
• Conduct weekly site visits to assess qualifications and opportunities.
• Coach subcontractors to meet delivery expectations.
• Set/adjust installer labor pay for scope changes on-site.
• Handle subcontractor complaints promptly.
• Oversee material flow and inventory accounting in Empire systems.
• Ensure safety and security of staff and property during loadout.
• Monitor policy and safety compliance during loadout.
• Assist with other market initiatives as directed by GM.
• Perform other duties as assigned.

Skills

Bilingual fluency English/Spanish

Microsoft Office proficiency

Carpet & flooring installation basics

Negotiation & problem-solving

Team player/rapport with subs

Education

High School Diploma or equivalent

Tools

Order management software

Microsoft Excel/Office

Job description

Ready to grow your career? Empire Today is seeking an Assistant Installation Manager to join our highly creative, cutting-edge marketing team. The Assistant Installation Manager manages installation projects for the in-home and business-to-business installed flooring sales of the company. This includes ensuring product, supplies, and related items and installation contractor resources are properly allocated for each project, managing and directing the installation resource allocation and customer expectations before, during and upon completion of installation, and analyzing adjustments and solutions appropriate to achieve flooring project success.

We offer:

• Paid time off and holiday pay.
• Wellness program.
• Incentive Plan.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation Information:

$65,000-$75,000 annually plus bonus

Responsibilities:

• Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Handling installer subcontractor complaints and grievances promptly.
• Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
• Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Monitoring policy and safety compliance measure adherence during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or as assigned.

Qualifications:

• High School Diploma or equivalent
• Valid Driver’s License
• Strong computer systems skills including all Microsoft applications and order management software programs
• Bilingual fluency in English and Spanish preferred
• Proficient in the fundamentals of carpet and flooring installations
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred
• Experience with material take-offs, additions and estimating competency is a plus
• Strong ability to effectively communicate in written, verbal and presentation formats
• Strong problem solving and negotiation skills
• Team Player and supports positive subcontractor rapport

Why Empire Today?

We empower our employees to strive for their unique goals.Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people.We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands.You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.