Installation Operations Lead – Flooring Projects

Empire Today; Deerfield Beach (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

Incentive plan

Professional development and careerop

Job summary

Empire Today is seeking an Assistant Installation Manager to oversee installation projects for in-home and B2B flooring sales. You will allocate product, supplies, and contractor resources, manage expectations before, during, and after installations, and analyze adjustments to ensure project success.

This role requires strong communication, coordination with installers, and a focus on safety and quality. The position offers growth within a national brand and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License.
• Strong computer systems skills including all Microsoft applications and order management software programs.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred.
• Experience with material take-offs, additions and estimating competency is a plus.
• Strong ability to effectively communicate in written, verbal and presentation formats.
• Strong problem solving and negotiation skills.
• Team Player and supports positive subcontractor rapport.

Responsibilities

• Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Handling installer subcontractor complaints and grievances promptly.
• Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
• Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Monitoring policy and safety compliance measure adherence during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or as assigned.

Skills

Driver’s license

MS Office

Bilingual EN/ES

Carpet installation knowledge

Estimating

Code compliance

Communication

Negotiation

Team player

Material take-offs

Education

High School Diploma or equivalent

Job description

Empire Today is seeking an Assistant Installation Manager to oversee installation projects for in-home and B2B flooring sales. You will allocate product, supplies, and contractor resources, manage expectations before, during, and after installations, and analyze adjustments to ensure project success.

This role requires strong communication, coordination with installers, and a focus on safety and quality. The position offers growth within a national brand and a comprehensive benefits package.