Flooring Installations Manager: Lead Projects & Customer Service

Rite-Rug; Wilmington (DE); On-site; USD 50,000 - 55,000; Full time

Job summary

Rite Rug in Wilmington, NC seeks an Installation Manager to oversee all flooring installation and service within a regional area, ensuring customers have the best possible experience from start to finish.

You will manage installation from start to finish, maintain proactive communication with customers, suggest products to guarantee top-quality results, troubleshoot issues, and collaborate with the sales team to meet customer needs.

Qualifications

• High school diploma or equivalent.
• Experience in Flooring Industry or Construction is a plus.
• Exceptional customer service skills.
• Able to multitask and prioritize.
• Able to lift at least 25 pounds.
• Able to work independently and solve problems.

Responsibilities

• Manage installation and service of flooring within a defined geographic region.
• Maintain close communication with the customer throughout the installation process.
• Provide product suggestions to ensure high-quality results.
• Troubleshoot installation/flooring issues and determine best solutions.
• Collaborate with the retail sales team to understand customer needs.
• Exhibit urgency to address and satisfy customer issues.

Skills

Customer service

Multitasking

Problem solving

Independent work

Education

Highschool Diploma

Job description

Rite Rug in Wilmington, NC seeks an Installation Manager to oversee all flooring installation and service within a regional area, ensuring customers have the best possible experience from start to finish.

You will manage installation from start to finish, maintain proactive communication with customers, suggest products to guarantee top-quality results, troubleshoot issues, and collaborate with the sales team to meet customer needs.