Flooring Customer Service Pro — Growth Perks

Lowe's Companies, Inc.; Conway (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance program

401(k) matching

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe’s Customer Service Associate role focuses on delivering friendly, knowledgeable service to customers in-store. You will help customers find products, answer questions, and ensure a smooth shopping experience.

In this role you’ll handle merchandise, assist across departments as needed, and contribute to on-time deliveries and accurate orders while maintaining the store’s standards and customer-first approach.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Sales support

Multitasking

Communication

Proficiency with retail tech

Job description

Lowe’s Customer Service Associate role focuses on delivering friendly, knowledgeable service to customers in-store. You will help customers find products, answer questions, and ensure a smooth shopping experience.

In this role you’ll handle merchandise, assist across departments as needed, and contribute to on-time deliveries and accurate orders while maintaining the store’s standards and customer-first approach.