Flooring Customer Experience Manager (Company Vehicle)

S&G Carpet and More; Santa Clara (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Training Provided

Company Vehicle

Job summary

S&G Carpet in Santa Clara County is seeking a Customer Service Manager to lead a dedicated team in a fast-paced, service-driven environment. This full-time, salaried role comes with a company vehicle and comprehensive training to ensure you succeed from day one.

You will meet with customers daily, address installation questions, and coordinate flow between clients and installers to uphold our reputation for honesty and high standards.

Qualifications

• Floor covering knowledge or installation knowledge preferred

Responsibilities

• Meet with customers daily to check progress on their floor covering installation
• Diagnose and solve day-of-installation problems in the field
• Process service tickets to ensure customer satisfaction with their S&G experience
• Work closely with a supportive, service-focused team

Skills

Positive attitude

Energy

Dependable

Coachable

Professional

Strong communication skills

Customer-first mindset

In-person and phone communication

Physical stamina

Job description

S&G Carpet in Santa Clara County is seeking a Customer Service Manager to lead a dedicated team in a fast-paced, service-driven environment. This full-time, salaried role comes with a company vehicle and comprehensive training to ensure you succeed from day one.

You will meet with customers daily, address installation questions, and coordinate flow between clients and installers to uphold our reputation for honesty and high standards.