FLOOR SUPERVISOR - TABLE GAMES

Hard Rock International (HRI); Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a globally recognized company where you will be responsible for providing exceptional customer service in a dynamic casino environment. As a key player in ensuring guest satisfaction, you will supervise table games, uphold service standards, and create an enjoyable atmosphere for all patrons. This role requires strong communication skills and the ability to handle customer issues promptly. If you thrive in a fast-paced setting and are passionate about delivering top-notch service, this opportunity is perfect for you. Experience the excitement of the gaming industry while contributing to a vibrant team culture.

Qualifications

• Three years of table games experience required.
• Knowledgeable in all primary casino games.

Responsibilities

• Ensure the highest level of customer service and guest enjoyment.
• Monitor and supervise table games to maintain integrity and compliance.
• Resolve customer-related issues in a fast-paced environment.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Management Experience

Job description

Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Responsibilities

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Hard Rock culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer’s rewards and credit lines.
• Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Qualifications

Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

About the company

Hard Rock International (HRI) is one of the most globally recognized companies with venues in 67 countries spanning 249 locations that include owned/licensed or managed Hotels, Casinos, Rock Shops, Live Performance Venues and Cafes.