Poker - Floor Supervisor

Bally’s Corporation; Iowa; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Poker Floor Supervisor to lead a dynamic team in a vibrant Poker Room. This role involves supervising dealers, ensuring compliance with gaming regulations, and delivering exceptional customer service to guests. The ideal candidate will have a strong background in poker operations, excellent multitasking abilities, and a passion for creating a welcoming environment. With competitive pay and a range of benefits, this position offers a fantastic opportunity to grow within a thriving organization dedicated to excellence in service.

Benefits

Comprehensive Health Coverage

401(k) Plan with Company Match

Employee Discounts

Childcare Benefits

Free Meals

Bus Passes

License Fee Reimbursements

Free Parking

Qualifications

• 3+ years experience as a Poker Dealer or Supervisor with a valid Gaming License.
• Proficient in English with cash handling experience.

Responsibilities

• Supervise dealers and ensure high standards of service in the Poker Room.
• Build and maintain positive relationships with patrons for repeat business.

Skills

Customer Service

Multitasking

Attention to Detail

Gaming Regulations Knowledge

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Role Overview

The Poker Floor Supervisor supervises all dealers during their shift, coordinates with other departments such as Table Games and Food & Beverage, and ensures the Poker Room maintains a high standard of service, professionalism, and cleanliness.

Responsibilities

1. Build and maintain positive relationships with patrons to encourage repeat business; greet guests warmly and provide excellent customer service.
2. Address guest complaints promptly and fairly to uphold service standards.
3. Communicate relevant information about players to the Poker Manager.
4. Provide gaming instructions to guests as needed to promote gaming activity.
5. Assist guests with game rules and procedures, ensuring compliance.
6. Support marketing promotions actively.
7. Oversee poker games, including managing chips and supplies, inspecting equipment, maintaining game spread, and generating operational reports.
8. Ensure staff adherence to gaming rules, regulations, and internal controls.
9. Open and close the Poker Room as scheduled; monitor ongoing games for speed, accuracy, and suspicious activity.
10. Protect assets and uphold departmental standards for efficient and compliant operations.

All duties must be performed in accordance with Bally's Standard Service Poker Parlor policies, Colorado Gaming Regulations, and statutes. The candidate must be capable of running Poker Tournaments, making decisions with guests and staff, multitasking, and maintaining attention to detail.

Qualifications

• Must be 21 years or older with a minimum of 3 years experience as a Poker Dealer or Supervisor, holding a valid Gaming License.
• High School diploma or equivalent preferred; knowledge of Gaming Regulation Rule 10 is a plus.
• Proficient in English, both oral and written.
• Basic computer skills and cash handling experience.
• Ability to stand for long periods and deliver excellent customer service.
• Ability to balance an impress bank of $31,000 and handle chips and tournament buy-ins effectively.

Benefits

• Competitive salary with annual performance reviews.
• Comprehensive health coverage including medical, dental, and vision.
• 401(k) plan with company match.
• Employee discounts, childcare benefits, free meals, bus passes, license fee reimbursements, and free parking.

Salary Range: $20.00 - $23.00 per hour.

Please note that this job description may evolve; duties and responsibilities can change with or without notice.

Additional Information

Travel required: No.

Preferred Qualifications

• High School diploma or higher.
• 3-5 years of experience dealing and supervising poker games.
• Support License in Colorado preferred.

We are an Equal Opportunity Employer. For more information, review the "Know Your Rights" notice from the Department of Labor.