Floor Supervisor - Housekeeping

Nashville Downtown Hotel; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Hilton Nashville Downtown in Nashville, TN is seeking a Full Time Housekeeping Supervisor to oversee daily housekeeping operations and staff performance. You will supervise and coach a team to ensure guest rooms, public areas, and VIP spaces meet cleanliness and sanitation standards.

The role requires strong leadership, communication, and inventory control skills, with the goal of delivering exceptional guest experiences and maintaining hotel safety policies.

Qualifications

• Leading and supervising housekeeping staff to ensure productivity and quality.
• Coaching, training, and giving feedback to maintain service standards.

Responsibilities

• Supervise Housekeeping staff, providing open communication, training, coaching and counseling, performance feedback in order to ensure productivity and efficiency in service delivery, as well as positive moral amongst the team
• Inspect the cleaning of guest rooms, public areas, turndown and heart of the house, to include VIP rooms
• Issue work assignments to staff ensuring a smooth flow of housekeeping operations, taking account special request, deep cleaning area, areas of concentration
• Issue supplies to staff, controlling inventory and expenses
• Respond to guest requests, ensuring guest satisfaction, and maintaining standards of service
• Log lost & found items to maintain control
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
• Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.
• Responsible for receiving, processing and investigating complaints made per the existing harassment policy.

Skills

Supervisory leadership

Training & coaching

Inventory management

Guest service

Communication

Job description

Job Details: Job Location: Hilton Nashville Downtown - Nashville, TN, Position Type: Full Time, Salary Range: Undisclosed, Position Overview: Responsible for supervising Housekeeping operations, in order to ensure guest room cleanliness & sanitation

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Supervise Housekeeping staff, providing open communication, training, coaching and counseling, performance feedback in order to ensure productivity and efficiency in service delivery, as well as positive moral amongst the team
• Inspect the cleaning of guest rooms, public areas, turndown and heart of the house, to include VIP rooms
• Issue work assignments to staff ensuring a smooth flow of housekeeping operations, taking account special request, deep cleaning area, areas of concentration
• Issue supplies to staff, controlling inventory and expenses
• Respond to guest requests, ensuring guest satisfaction, and maintaining standards of service
• Log lost & found items to maintain control
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
• Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.
• Responsible for receiving, processing and investigating complaints made per the existing harassment policy.