Floor Supervisor | Full-Time | Leo Restaurant

Oak View Group; Philadelphia (Philadelphia County); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) savings plan

401(k) matching

Paid time off

Job summary

Oak View Group (OVG) is a premier live entertainment company overseeing premium venues and events. The Floor Supervisor role at OVG oversees front-of-house service flow, mentors servers, resolves guest issues, and coordinates with the kitchen to maintain high standards.

The position pays an hourly rate and offers full-time benefits, with duties spanning supervision, reservations, training, and cash handling.

Qualifications

• 2–3 years in the food and beverage industry.
• Strong leadership skills with experience supervising or guiding teams.
• Proven hospitality experience in restaurants, events, or bars is essential.
• Confidence working in fast-paced, high-volume service environments.
• Excellent communication and guest service skills with a proactive attitude.
• Proven mentorship ability.
• Strong math skills.
• Advanced menu and wine pairing knowledge.
• Strong organizational skills and attention to detail.
• Ability to handle high-stress situations calmly.

Responsibilities

• Supervise FOH service teams during restaurant service.
• Deliver engaging pre-service briefings to motivate and prepare the team.
• Support with guest requests and resolving queries to ensure an exceptional experience.
• Liaising with kitchen, management, and venue stakeholders to maintain smooth operations.
• Assisting with closing event sales leads, event coordination, and execution.
• Supervise service flow and coordinate with the kitchen.
• Maintains high service standards while monitoring overall staff performance.

Skills

Leadership

Guest service

Communication

Mentorship

Math skills

Stress management

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Our Floor Supervisor is a front‑of‑house team member who oversees service flow, mentors servers, handles guest issues, coordinates with the kitchen, and maintains high service standards while monitoring overall staff performance. Typical duties include supervising staff, overseeing reservations, training new hires, resolving complaints, monitoring order timing, overseeing banquet event booking, coordination and execution, and ensuring accurate cash handling.

This role pays an hourly rate of $25.00 - $28.00.

Benefits for Full‑Time Roles

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

Responsibilities

• Supervise FOH service teams during restaurant service.
• Delivering engaging pre-service briefings to motivate and prepare the team.
• Support with guest requests and resolving queries to ensure an exceptional experience.
• Liaising with kitchen, management, and venue stakeholders to maintain smooth operations.
• Assisting with closing event sales leads, event coordination, and execution.
• Supervise service flow and coordinate with the kitchen.
• Maintains high service standards while monitoring overall staff performance.

Qualifications

• 2–3 years in the food and beverage industry.
• Strong leadership skills with experience supervising or guiding teams.
• Proven hospitality experience in restaurants, events, or bars is essential.
• Confidence working in fast‑paced, high-volume service environments.
• Excellent communication and guest service skills with a proactive attitude.
• Proven mentorship ability.
• Strong math skills.
• Advanced menu and wine pairing knowledge.
• Strong organizational skills and attention to detail.
• Ability to handle high‑stress situations calmly.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.