Floor Supervisor

Caesars Entertainment; Westlake (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment is seeking a dedicated Casino Supervisor to oversee table games operations at Horseshoe Lake Charles. The role involves ensuring compliance with policies and promoting outstanding guest relations.

Successful candidates will possess a Louisiana Gaming License, game knowledge, and strong communication skills. This full-time position requires leadership experience and a commitment to creating a fun atmosphere for guests.

Qualifications

• Must possess a valid Louisiana Gaming License.
• Basic knowledge of a Casino Credit system preferred.
• Game knowledge/experience of at least two Pit Games required.
• Must be willing to work any day of the week and any shift.

Responsibilities

• Implements and ensures compliance with company policies.
• Supervises the operation of an assigned number of tables.
• Responsible for training and equitable treatment of dealers.
• Promotes outstanding guest relations.
• Creates an atmosphere of fun for all casino guests.

Skills

Customer service skills

Communication

Leadership experience

Game knowledge

Education

Louisiana Gaming License

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service”. Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Qualifications:

• Must possess a valid Louisiana Gaming License.
• Basic knowledge of a Casino Credit system preferred.
• Previous experience in a leadership position preferred.
• Game knowledge/experience of at least two Pit Games required.
• Must possess good communication and customer service skills.
• Must be willing to work any day of the week and any shift.
• Must be able to read, write, speak, and understand English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.
• Supervises the operation of an assigned number of tables and dealers.
• Responsible for the training and equitable treatment of all table games personnel.
• Ensure fills and credits are handled according to policy.
• Promotes outstanding guest relations.
• Assists in answering questions or resolving disputes.
• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
• Instills an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
• Retains associates through personal involvement in associate training and development.
• Supports and maintains Horseshoe courtesy guidelines.
• Performs other duties as assigned.
• Directly supervises an assigned number of dealers.
• Orders for fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Will be required to work varying schedules to reflect the business needs of the property.
• Ability to obtain the appropriate work authorization per gaming regulations required.

PHYSICAL & MENTAL:

• Must be able to stand, stoop, bend, as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.
• Required to use hands to finger, handle, or feel objects, tools or controls.
• Must be able to lift and move up to 10 pounds.
• Vision abilities required by this job include distance vision, peripheral vision, and depth perception.
• Must present a well-groomed appearance.

WORK ENVIRONMENT:

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must be able to get along with co-workers and work as a team.
• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 84595
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Lake Charles (On-site)