Floor Supervisor

Hilton Garden Inn Oxford AL; Oxford (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Paid time off

401(k)

Hotel discounts

Bonuses

$250 referral bonus

PayActiv access

Job summary

Hilton Garden Inn Oxford AL is seeking a Floor Supervisor responsible for inspecting the cleanliness of guest rooms and public areas, assisting housekeepers, and ensuring guest satisfaction. This role requires strong organizational skills, the ability to lift 30 pounds, and exceptional guest service abilities. Full-time employees enjoy benefits such as medical and dental coverage, paid time off, and discounts on hotel stays. Opportunities for bonuses and a referral bonus program are also available.

Qualifications

• Must be able to work the majority of the shift in a standing position and lift 30 pounds.
• Must be customer service oriented.

Responsibilities

• Inspect guest rooms and public areas for cleanliness.
• Assist housekeepers as needed.
• Report any equipment problems to management.

Skills

Strong Guest Service Skills

Highly organized

Attention to detail

Ability to communicate satisfactorily

Job description

Job Summary

The Floor Supervisor's responsibilities are to inspect for cleanliness and overall appearance of the guest rooms, surrounding corridors, public areas and to assist the Housekeepers if needed. To be courteous, pleasant and respond to the guests needs and requests in order to make their stay as comfortable and enjoyable as possible.

Responsibilities

• Adhere to all Zenith Management Company standards
• Responsible to inspect for cleanliness of guest rooms, public areas and to report any equipment problems to the Building Manager or Housekeeping Executive
• Inspect bed and bathroom linens for cleanliness and condition
• Report to Building Manager or Housekeeping Executive any unexpected vacant rooms
• Inspect all check outs to see when guests depart and for general condition of the rooms
• Check all vacant rooms to confirm they are indeed vacant
• Change room status in the computer to Vacant Inspected once inspection is complete
• Assist Housekeepers as needed
• Check all closets for condition and cleanliness, remove any unnecessary items left in closets
• Have knowledge of fire alarm/carbon monoxide alarm and evacuation procedures
• Perform any other required duties as requested by the Housekeeping Executives or Building Manager to aid in better operation of the hotel and service to the guests
• Keep confidential the business functions of the company, including, but not limited to, financial status, customer/guest information, employee issues, etc.

Qualifications

• Highly organized
• Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds
• Strong Guest Service Skills
• Must have attention to detail and be customer service oriented
• Ability to communicate satisfactorily with guests, management, and co-workers

Benefits

• Medical, Dental, Paid time off, 401(k) for full-time employees
• All employees get discounts on hotels outside of their hotel they work in
• Opportunities for bonuses
• $250 referral bonus for you and a referred associate
• PayActiv: access to your already earned wages before payday