Floor Inspector

ZMC Hotels, LLC; Lake Havasu City (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Paid time off

401(k) for full-time employees

Staff discounts

Bonuses

Referral bonus $250

PayActiv

Job summary

Zenith Management Company in Lake Havasu City, AZ is seeking a Floor Inspector to ensure cleanliness and appearance of guest rooms, corridors and public areas, assisting Housekeepers as needed. You will report any equipment issues and help maintain high guest satisfaction.

The role requires strong organizational skills, excellent guest service, attention to detail and good communication with guests and staff. This is a full-time on-site position with potential bonuses.

Qualifications

• Highly organized, reliable and detail oriented.
• Strong guest service orientation required.
• Good communication with guests and team members.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Adhere to Zenith Management Company standards.
• Inspect cleanliness of guest rooms, public areas, and report issues to Building Manager or Housekeeping Executive.
• Inspect bed and bathroom linens for cleanliness and condition.
• Report unexpected vacant rooms to Building Manager or Housekeeping Executive.
• Verify room status and update in system as Vacant Inspected when completed.
• Assist Housekeepers as needed.
• Check closets for cleanliness and remove unnecessary items.
• Be aware of fire and evacuation procedures.
• Maintain confidentiality of sensitive information.

Skills

Highly organized

Guest service skills

Attention to detail

Communication skills

Job description

Job Summary:

The Floor Inspector's responsibilities are to inspect for cleanliness and overall appearance of the guest rooms, surrounding corridors, public areas and to assist the Housekeepers if needed. To be courteous, pleasant and respond to the guests needs and requests in order to make their stay as comfortable and enjoyable as possible.

Responsibilities:

• Adhere to all Zenith Management Company standards
• Responsible to inspect for cleanliness of guest rooms, public areas and for reporting any
• any equipment problems to the Building Manager or Housekeeping Executive.
• Inspect bed and bathroom linens for cleanliness and condition.
• Reports to Building Manager or Housekeeping Executive any unexpected vacant rooms
• Inspect all check outs to see when guests depart and for general condition of the rooms
• Check all vacant rooms to be sure room was in fact vacant
• Change room status in computer to Vacant Inspected once room is completed and inspected
• Assist Housekeepers as needed
• Check all closets for condition and cleanliness, remove any unnecessary items left in closets
• Have knowledge of fire alarm/carbon monoxide alarm and evacuation procedures
• Must perform any other required duties as requested by the Housekeeping Executives or Building Manager to aid in better operation of the hotel and service to the guests
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Qualifications:

• Highly organized.
• Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
• Strong Guest Service Skills
• Must have attention to detail and be customer service oriented.
• Ability to communicate satisfactorily with guests, management, and co-workers.

Benefits/Perks:

• Medical, Dental, Paid time off, 401(k) for full-time employees
• All employees get discounts on hotel’s outside of their hotel they work in
• Opportunities for bonuses
• $250 referral bonus for you and a referred associate
• PayActiv: access to your already earned wages before payday