Retail Operations Supervisor

Savvyherb; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Mental Health & Wellness Support

Flexible PTO

401(k) with company match

Employee Discounts

Disability & Life Insurance

Job summary

The Apothecarium, a leading cannabis retailer established in 2011, is seeking an Operations Supervisor to manage back-of-house store operations including vault control, inventory balancing, and seed-to-sale tracking across Metrc and POS systems.

You will lead inventory counts, coordinate with GM/AGM, ensure regulatory compliance, and support product receiving, transfers, and preparation. Competitive benefits and a supportive team are offered.

Qualifications

• 1–2 years of cannabis dispensary experience.
• Strong computer and math skills.
• Ability to work independently and in teams.
• Flexible with schedule.
• Ability to pass a full background check.
• Compliance with state and company regulations.

Responsibilities

• Manage vault and shrink control.
• Oversee inventory balancing between licenses (Metrc and POS).
• Process receiving, transfers, and product preparation.
• Lead inventory counts and reconciliations.
• Maintain ECOM pre-orders and web orders.
• Ensure regulatory compliance and accurate seed-to-sale tracking.
• Coordinate with GM/AGM to drive order fulfillment and efficiency.
• Support front-of-house stock and customer engagement as needed.

Skills

Computer skills

Math skills

Teamwork

Independent work

Flexibility

Education

High School Diploma / GED

Tools

Metrc

POS System

ECOM Platform

Job description

• The Apothecarium, founded in 2011 in San Francisco, is an award-winning cannabis retail brand with multiple locations across California, Pennsylvania, Maryland, and New Jersey, known for its educational approach and personalized customer service.
• The Operations Supervisor role focuses on managing back-of-house store operations including inventory control, product receiving and preparation, vault management, compliance with regulations, and ensuring accurate seed-to-sale tracking.
• Candidates for the position should have 1-2 years of dispensary experience, strong computer and math skills, the ability to work independently and in teams, be flexible with their schedule, and pass comprehensive background checks.
• The company offers comprehensive benefits including health coverage, mental health support, flexible PTO, 401(k) with match, employee discounts, and emphasizes equal opportunity employment and compliance with legal hiring regulations such as E-Verify.

A leading North American cannabis operator

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Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

Position Summary:

The Operations Supervisor will focus on back of house store operations, including but not limited to: vault & shrink control, inventory balancing between medical and adult use licenses (in Metrc and Point-of-sale), product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain ECOM pre-order/weborders, etc. The Operations Supervisor reports to the GM and AGM(s) to drive successful order fulfillment, inventory controls, and back of house efficiencies.

Essential Job Functions and Responsibilities:

• Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
• Process shipments by printing labels, affixing labels, and properly storing product in "the vault."
• Vault picking, packing, unpacking, and canceling of ECOM Web orders, quick pick up in store, andcurbside pick up (Where applicable).
• Work with the AGM and GM to meet all regulatory, compliance, safety requirements. Correct allviolations with a sense of urgency.
• Understanding and ability to accurately maintain seed-to-sale tracking, POS System, Metrc and ECOMplatform(s).
• Participate and lead all scheduled dispensary inventory counts.
• Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
• Accurately record, track, and maintain all inventory related data through internal management softwareand systems.
• Maintain/participate in providing detailed and accurate record keeping.
• Develop and distribute inventory reporting on a regular basis.
• Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and “shrink”.
• Responsible for participating in accurate and efficient flow of products from storage to the point of sale,and vice versa.
• Update other staff members on inventory processes and procedures.
• Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
• Ensure the Front of House is adequately stocked and being replenished in a timely fashion to support thebusiness.
• Ability to cover sales floor when needed and successfully engage customers when applicable.

Desired Qualifications and Experience:

• Must meet minimum age requirements by state as determined by the Department of Health.
• A minimum of 1-2yrs of cannabis dispensary experience.
• High School Diploma/GED Required
• Excellent organizational and time-management skills
• Ability to work both independently and in a team environment
• Ability to pass a full background check
• Work/manage coverage of weekends and holidays as necessary
• Must be and remain compliant with any and all company and DOH regulations.

Physical Requirements:

• Able to push, pull, lift, or move a minimum of 50 lbs.
• Capable of sitting, standing, kneeling, bending, squatting and or walking for extended periods of time.
• Ability to handle cash or card transactions with patients using an electronic processing system

Perks Rolled Just for You (for Benefits-Eligible Roles)

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work-life balance (availability may vary by state-ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

Physical Requirements:

• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.