Floor Supervisor (Marina)

TerrAscend; San Francisco (CA); On-site; USD 29,000 - 41,000; Part time

Benefits offered by this job

Employee Discount

Paid Time Off

Health insurance

401k with 4% matching

Life Insurance

Short & Long Term Disability

Flexible Spending Account

Wellness Program

Job summary

The Apothecarium at Marina (Lombard St) in San Francisco is seeking a Part-Time, hourly Lead/Key Holder to support store management, drive revenue, and boost customer loyalty. You will navigate multiple store roles, stay reliable under pressure, and provide strong leadership during peak periods.

Qualifications include 21+ years, a high school diploma, 2+ years in retail customer service, and knowledge of cannabis products in regulated settings. Travel to neighboring stores may be required.

Qualifications

• Must be 21 years of age or older and pass a background check.
• Minimum two years experience in retail customer service.
• Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.

Responsibilities

• Assist store manager in reaching all store objectives daily.
• Oversee all cash functions and perform opening/closing procedures.
• Lead in building, coach on KPIs and sales goals, and train new team members.

Skills

Retail experience

Leadership

Customer service

Communication

Team player

Education

High school diploma or GED

Job description

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. Based at Apothecarium Marina (Lombard St) location.

All benefits-eligible employees are provided the following benefits:

• Employee Discount (allemployees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health,vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee AssistanceProgram
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program

Physical Requirements (some positions vary):

• Able to push, pull, lift, or move a minimum of 50lbs
• Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time
• Capable of using hands and fingers to touch, handle, feel and pick
• Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines
• Utilize chemicals (such as bleach) to clean and maintain facility/equipment
• Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

Environmental Factors:

• This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

Responsibilities

• Assist store manager in reaching all store objectives daily
• Ability to oversee all cash functions and perform all duties including opening and closing procedures
• Confident and making assertive decisions – the potential of being the only lead in building
• Consistently monitor and encourage team members to meet the companies service standards
• Proactive in solving customer concerns and escalations
• Committed to ensuring customer satisfaction
• Help promote a positive work environment and team morale
• Comfortable training new team members, including the ability to coach on KPIs and sales goals

Qualifications

• Must be 21 years of age or older and be able to pass a background check
• High school diploma or GED required
• 0-2 years of retail experience required; key holder experience preferred
• Trustworthy with highly confidential materials and information
• Minimum two years experience in retail customer service
• Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.
• Superior organizational skills, detail-oriented with the ability to work independently
• Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
• Strong verbal and written communication skills
• Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
• Trustworthy with highly confidential materials and information
• Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
• Must be comfortable following Covid-19 precautions

$25.25 - $25.25 an hour

Part Time, Hourly: Salary based on experience and successful interview. Full benefits and great growth opportunities.

TerrAscend USA (Ratio) is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in TerrAscend USA; however, only successful applicants will be contacted for an interview.

Background Check Requirement:

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.