Floor Staff - Health & Well-Being

South-Shore-Young-Mens-Christian-Association; Quincy (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

South Shore YMCA in Quincy, MA seeks a Fitness Floor Staff member to help create a welcoming, safe Health & Well-being Center. You will engage with members, assist with fitness programs, and enforce YMCA policies while maintaining a clean, secure workout space.

Under supervision, you will screen members, schedule Fit Commit appointments, and support volunteers and staff. Strong communication and customer service are essential; must be at least 16 years old with fitness-related experience and

Qualifications

• Must have First Aid/CPR/AED certification within 30 days of hire.
• Experience in fitness or related field required.
• Strong communication and customer service skills.

Responsibilities

• Supervise Health & Well-being Center activities while on duty.
• Screen and advise members on fitness programs per guidelines.
• Conduct Fit Commit Appointments for new members, guiding programs and equipment.
• Maintain a clean, safe Health & Well-being Center and enforce policies.
• Respond to incidents promptly and report emergencies to the Director.
• Attend staff meetings and complete required skills training.
• Collaborate with YMCA staff and volunteers to support members.

Skills

Customer service

Fitness experience

Communication skills

Education

First Aid/CPR/AED certification

Personal Training certification (preferred)

Job description

Fitness Floor Staff are essential in creating a welcoming, safe, and organized environment within the Health & Well-being Center. This role emphasizes active member engagement, a clean and secure workout space, and consistent adherence to service and safety standards. Staff connect effectively with members, volunteers, and colleagues, providing fitness guidance and enforcing YMCA policies to ensure a high-quality experience. Under the supervision of the Director of Health and Wellbeing, Fitness Floor Staff ensures a positive and supportive experience for all members and participants, upholding the standards of the South Shore YMCA.CORE EXPECTATIONS:PROGRAM EXECUTIONSupervise all Health & Well-being Center activities while on duty.Adhere to training guidelines when screening and advising members on fitness programs.Conduct Fit Commit Appointments with new members, providing guidance on fitness programs, introducing them to equipment, and addressing their fitness goals.Maintain a continuous, attentive presence in the Health & Well-being Center, ensuring members feel supported and safe.Respond promptly and professionally to incidents, recording details afterward. Report emergencies immediately to the Director of Health and Wellbeing.Consistently enforce Health & Well-being policies and rules.STAFF ENGAGEMENT & DEVELOPMENTCollaborate respectfully with YMCA staff, fostering a supportive work environment.Review emergency procedures regularly to ensure preparedness for prompt and effective responses to incidents.Attend staff meetings and complete required skills training.Fulfill additional tasks as directed by the Director of Health and Wellbeing.MEMBERSHIP ENGAGEMENT & DEVELOPMENTInteract with members in a friendly, engaging, and professional manner.Educate members about SSYMCA policies, procedures, and programs as needed.Consistently enforce Health & Well-being rules in a fair manner.Ensure the South Shore YMCA Child Protection Policies are followed.FACILITY MANAGEMENTMaintain a clean, organized, and safe Health & Well-being Center.Report any faulty equipment or maintenance needs directly to the Director of Health and Wellbeing.Complete attendance counts and other record-keeping tasks per department standards.VOLUNTEER DEVELOPMENTSupport volunteer engagement, fostering community responsibility within the Health & Well-being Center.Participate in YMCA fundraising activities and engage with local organizations to build community support.YMCA COMPETENCIES - TEAM LEADERMission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs. Recruit volunteers and build supportive relationships with them.People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport, relates well and takes initiative to assist in developing others.Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, plans work, supports fundraising, and adheres to budgeting proceduresPersonal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility.Current Certifications: First Aid/CPR/AED certification required within 30 days of hire.Age Requirement: Must be at least 16 years old.Experience: Previous experience in fitness or a related field required.Preferred Qualification: Personal Training certification.PHYSICAL DEMANDSThe employee must occasionally lift and/or move up to 50 pounds.While performing the duties of this Job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch.