Floor Staff - Health & Well-Being

South Shore YMCA; Quincy (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

South Shore YMCA is seeking a Fitness Floor Staff to support a welcoming and safe Health & Well-being Center. You will engage members, guide fitness activities, and enforce policies to ensure a high-quality experience.

Responsibilities include supervising activities, conducting member screenings, and maintaining equipment and records. Must have First Aid/CPR/AED within 30 days and be at least 16 years old; fitness experience is required with optional Personal Training certification.

Qualifications

• Current First Aid/CPR/AED certification within 30 days of hire.
• Must be at least 16 years old.
• Previous experience in fitness or a related field required.
• Personal Training certification is preferred.

Responsibilities

• Supervise all Health & Well-being Center activities while on duty.
• Screen and advise members on fitness programs; conduct Fit Commit Appointments.
• Maintain a clean, safe, and organized Health & Well-being Center; enforce policies.
• Engage with members and volunteers, promoting YMCA programs and services.
• Report emergencies immediately to the Director of Health and Wellbeing; complete required records.

Skills

Member engagement

Safety awareness

Team leadership

Emergency response

Education

First Aid/CPR/AED certification

Personal Training certification (preferred)

Age 16+

Tools

None

Job description

Fitness Floor Staff are essential in creating a welcoming, safe, and organized environment within the Health & Well-being Center. This role emphasizes active member engagement, a clean and secure workout space, and consistent adherence to service and safety standards. Staff connect effectively with members, volunteers, and colleagues, providing fitness guidance and enforcing YMCA policies to ensure a high-quality experience. Under the supervision of the Director of Health and Wellbeing, Fitness Floor Staff ensures a positive and supportive experience for all members and participants, upholding the standards of the South Shore YMCA.

Core Expectations

PROGRAM EXECUTION

• Supervise all Health & Well-being Center activities while on duty.
• Adhere to training guidelines when screening and advising members on fitness programs.
• Conduct Fit Commit Appointments with new members, providing guidance on fitness programs, introducing them to equipment, and addressing their fitness goals.
• Maintain a continuous, attentive presence in the Health & Well-being Center, ensuring members feel supported and safe.
• Respond promptly and professionally to incidents, recording details afterward. Report emergencies immediately to the Director of Health and Wellbeing.
• Consistently enforce Health & Well-being policies and rules.

STAFF ENGAGEMENT & DEVELOPMENT

• Collaborate respectfully with YMCA staff, fostering a supportive work environment.
• Review emergency procedures regularly to ensure preparedness for prompt and effective responses to incidents.
• Attend staff meetings and complete required skills training.
• Fulfill additional tasks as directed by the Director of Health and Wellbeing.

MEMBERSHIP ENGAGEMENT & DEVELOPMENT

• Interact with members in a friendly, engaging, and professional manner.
• Educate members about SSYMCA policies, procedures, and programs as needed.
• Consistently enforce Health & Well-being rules in a fair manner.
• Ensure the South Shore YMCA Child Protection Policies are followed.

FACILITY MANAGEMENT

• Maintain a clean, organized, and safe Health & Well-being Center.
• Report any faulty equipment or maintenance needs directly to the Director of Health and Wellbeing.
• Complete attendance counts and other record-keeping tasks per department standards.

VOLUNTEER DEVELOPMENT

• Support volunteer engagement, fostering community responsibility within the Health & Well-being Center.
• Participate in YMCA fundraising activities and engage with local organizations to build community support.

YMCA COMPETENCIES - TEAM LEADER

Mission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs. Recruit volunteers and build supportive relationships with them.

People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport, relates well and takes initiative to assist in developing others.

Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, plans work, supports fundraising, and adheres to budgeting procedures.

Personal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility.

Qualifications

• Current Certifications: First Aid/CPR/AED certification required within 30 days of hire.
• Age Requirement: Must be at least 16 years old.
• Experience: Previous experience in fitness or a related field required.
• Preferred Qualification: Personal Training certification.

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 50 pounds.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch.