Food & Beverage Assistant Manager

PENN Entertainment, Inc.; Toledo (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Hollywood Casino Toledo seeks an experienced F&B Outlet Supervisor to manage a designated shift, supervise staff, and ensure guest satisfaction. You will help create schedules, monitor labor costs, assist in budgeting, and maintain compliance with gaming and department standards.

You will lead with strong customer service, analyze operations, and support the F&B Manager with administrative tasks and staff development while upholding confidentiality and company policies.

Qualifications

• Associates degree in a related field.
• Two years of Food & Beverage experience, or equivalent education/experience.
• Minimum two years of supervisory experience.
• Ability to interact with guests, staff and colleagues professionally.

Responsibilities

• Supervise an F&B Outlet and manage daily shift operations.
• Create effective schedules while controlling labor costs.
• Assist in budgeting and report budget concerns to the manager.
• Promote superior customer service and ensure service standards.
• Enforce gaming laws and department regulations relevant to F&B.
• Support in maintaining procedures for food service and menu inspections.
• Assist in maintaining cost controls and inventory pars.
• Provide administrative support to the F&B Manager and staff.

Skills

Guest interaction

Supervisory experience

Budgeting

Scheduling

Customer service

Communication

Education

Associates degree in related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.


• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.


• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.


• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.


• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.


• Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.


• Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.


• Assist Food & Beverage Manager with administrative duties, as assigned.


• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.


• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years previous supervisory experience required.


• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


• Ability to write reports and business correspondence.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs


• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.


• Must be proficient in Microsoft applications (Excel, Word, and Outlook).


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.


• Responsible for rewards and recognition program to maximize employee engagement.


• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.


• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.


• Manages work procedures and expedites workflow.


• Provides recommendation for employee performance (disciplining, coaching, and counseling).